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I am unable to use product filter option

This topic has 8 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Rose Tyler

Nakasa

Participant

January 28, 2025 at 09:45

I am unable to use product filter option as whenever I try to use this particular feature to filter my products, in which particularly price and rating filter it redirects me to blog page, I don’t know why. Please help.

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#432522 Copied Theme version: 9.4.7

7 Answers

Rose Tyler

Support staff

January 28, 2025 at 09:58

Hello, Nakasa,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#432525 Copied

Nakasa

Participant

January 28, 2025 at 10:10

I have shared my details with you please check and solve this.

Please contact administrator
for this information.

#432528 Copied

Rose Tyler

Support staff

January 28, 2025 at 11:19

Hello, Nakasa,

To ensure the proper functioning of the filters, the shop page must be selected in the WooCommerce plugin settings.
Could you please check how the filters are working now?

Best regards,
8Theme’s Team

#432536 Copied

Nakasa

Participant

January 28, 2025 at 11:55

It’s working, thank you so much. How did you do this please let me know and how can I get proper knowledge about all this? please help.

#432544 Copied

Rose Tyler

Support staff

January 28, 2025 at 12:38

Hello, Nakasa,

Woocommerce > Settings > Products > Shop page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#432550 Copied

Nakasa

Participant

January 28, 2025 at 17:10

How can I learn each and every feature, please guide.

#432594 Copied

Rose Tyler

Support staff

January 28, 2025 at 17:15

Hello,

Your initial inquiry has already been addressed.

Here is the link to the WooCommerce documentation: – https://woocommerce.com/documentation/woocommerce/

And here is the link to our documentation: https://xstore.helpscoutdocs.com/ and videos – https://www.youtube.com/@8theme/videos

If you have any further questions, please kindly formulate them more specifically and in detail to avoid any misunderstandings.

Best regards,
The 8Theme Team

#432595 Copied
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