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I can not create or edit menus in Admin area

This topic has 4 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

migtome

Participant

October 13, 2017 at 12:44

After install the theme i can’t create or edit menus anymore in admin area, in Edit Menus tab the area «Menu Structure» is not visible, just a empty space, when i select a menu to edit or try to creat a new one nothing happened.
I deactivated all minify options css, html and js but the problem persist

The website was already created and I did not have this problem with my old theme.

thank you

#175065 Copied Theme version: 4.9 WooCommerce version: 3.2.0

3 Answers

Rose Tyler

Support staff

October 13, 2017 at 12:58

Hello,

Please, make sure you have checked all the server requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Also, try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/) and then check. Let me know result.
Could you please provide wp-admin access in Private Content?

Regards

#175067 Copied

migtome

Participant

October 17, 2017 at 21:31

Hello
Thanks for the quick response.
The problem is with 3-rd party plugin «EuPago para WooCommerce», when I turned it off everything worked fine allowing me to edit the menu, problem solved

Thanks and Regards

#175401 Copied

Rose Tyler

Support staff

October 18, 2017 at 08:05

Hello,

You’re welcome!

Regards

#175421 Copied
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