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I can not update my XStore and my web stop

This topic has 4 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

Hisam

Participant

August 19, 2022 at 08:36

I can not make update my X store , and my web stop working
it is so bad for me

I get this message (( An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature ))

now my web stop I can’t do anythings

#332105 Copied Theme version: 8.2.4

3 Answers

Rose Tyler

Support staff

August 19, 2022 at 08:39

Hello,

Try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
or do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#332106 Copied

Hisam

Participant

August 19, 2022 at 08:47

I make update it is giving me this message

((XStoreVersion: 8.2.4
By 8theme

Disable auto-updates

Automatic update scheduled in 11 hours.
ThemeForest Premium Theme))

I loose ore my data in my web

#332109 Copied

Rose Tyler

Support staff

August 19, 2022 at 10:12

Hello,

The update should not cause such a problem. As mentioned in docs https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ we recommend creating a full backup before any update.
We hope that your hosting provider makes regular backups of your site and you will be able to restore it from backup.

Regards

#332117 Copied
Tagged: themes, update, webstop, woocommerce, wordpress, xstore
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