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I cannot activate theme using the code it will not let me

This topic has 5 replies, 3 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

bolton12

Participant

December 25, 2023 at 19:46

hello I just purchased the theme and I have issues acting the theme, I had the older version of which the activation code is still there and right now I just can’t put the new code so as to use the theme. I will not lie I am frustrated. I need help

#377658 Copied Theme version: 9.2.5

4 Answers

Tony Rodriguez

Support staff

December 26, 2023 at 06:34

Hello, @bolton12,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you refer to the instructions provided in our theme documentation regarding the registration process for the XStore theme. The comprehensive guide can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We are confident that following these guidelines will assist you in resolving your issue effectively.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#377670 Copied

bolton12

Participant

December 26, 2023 at 08:47

nothing works. oh God.

#377680 Copied

bolton12

Participant

December 26, 2023 at 08:59

Please I need refund. I want to cancel purchase. the procedure is stressful for me.

#377689 Copied

Rose Tyler

Support staff

December 26, 2023 at 09:20

Hello, Bolton12,

We hope this message finds you well. We would like to inform you that we have provided a response to your inquiry regarding the theme registration issues you are experiencing. You can view our reply by following this link: https://www.8theme.com/topic/theme-registration-issues-i-cannot-use-the-new-purchase-code-on-my-old-store-theme/#post-377694

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#377695 Copied
Tagged: fix woocommerce activation problems, troubleshooting woocommerce themes, woocommerce theme activation, wordpress theme activation help, wordpress theme code issues
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