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I cannot add a slider from the templates

This topic has 6 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

Theodoros

Participant

July 6, 2024 at 10:21

Hello, i have watched your video tutorial on how to add a slide, but when i add a new slide the browser directs me to Elementor classic editor and not on your slide templates page.
Could you please help me?

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#403351 Copied Theme version: 9.3.14

5 Answers

Tony Rodriguez

Support staff

July 6, 2024 at 11:38

Hello, @Theodoros,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#403359 Copied

Theodoros

Participant

July 6, 2024 at 13:35

Hello, i have not managed to do anything.
Could you please check for me?
Which email address should i add to the new admin user?

#403387 Copied

Tony Rodriguez

Support staff

July 6, 2024 at 13:40

Hello, @Theodoros,

We have reviewed the private content area of your previous message and found that it does not contain any content or login details. Could you please verify this and provide us with the necessary WP-admin access? This will enable us to assist you more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#403388 Copied

Theodoros

Participant

July 6, 2024 at 13:42

I need an email address in order to create a new admin user account.

#403389 Copied

Tony Rodriguez

Support staff

July 6, 2024 at 13:47

Hello, @Theodoros,

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best Regards,
8Theme’s Team

#403390 Copied
Tagged: fix woocommerce slider, slider addition problem, troubleshooting woocommerce, woocommerce template issues, wordpress ecommerce solutions, wordpress slider templates, wordpress woocommerce templates
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