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I cannot get my Instagram feed to show in my Footer using API access token.

This topic has 14 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Andrew Mitchell

Intermarket Guest Amenities

Participant

December 4, 2024 at 07:07

I have followed your instructions for creating and applying API access code thoroughly and multiple times. On the backend of my site everything works and seems successful however, I keep getting this error on the front end:

Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

Please help!!!

#426374 Copied

13 Answers

Andrew Mitchell

Support staff

December 4, 2024 at 17:08

Hello, Intermarket Guest Amenities,

We would like to inform you about META’s security policy. Please note that generated keys are valid for no more than 60 days. Additionally, if the password is changed or the “Log out of all applications” function is used, the keys will become invalid, and it will be necessary to generate new ones.

Thank you for your understanding.

Best regards,
8Theme’s Team

#426454 Copied

Intermarket Guest Amenities

Participant

December 4, 2024 at 19:33

Hi guys,
As per my email…. yes I know and understand that tokens last only 60 days. My last one expired so I have to do a new one.
I have not changed my password. I have not “Log out of all applications”.
But still, I get error message: Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

Please help!!

#426462 Copied

Andrew Mitchell

Support staff

December 5, 2024 at 15:58

Hello, Intermarket Guest Amenities,

We have reviewed the issue, and it appears that the error message you are encountering, “Error: Unsupported request – method type: GET,” may be caused by a different problem.

The error could be due to missing permissions on your Instagram account or a mismatch between the Source ID and the authenticated source for the Access Token. Additionally, changes to settings on Instagram or Facebook could also be contributing factors. Below are some potential causes:

– Changes to the admin users of the associated Facebook page
– Password changes for the Instagram or Facebook account
– Modifications to privacy settings on either Instagram or Facebook
– Adjustments to app permissions for Instagram or Facebook

Another possible reason for this issue could be WordPress itself blocking GET requests. To investigate this further, we would require your FTP access details.

Please let us know how you would like to proceed.

Best regards,
8Theme’s Team

#426576 Copied

Intermarket Guest Amenities

Participant

December 6, 2024 at 05:25

Thank you. Your help here would be appreciated.

Please see details in Private area.

Please contact administrator
for this information.

#426614 Copied

Andrew Mitchell

Support staff

December 6, 2024 at 14:36

Hello, Intermarket Guest Amenities

We kindly ask you to add the access token currently used on the live site to the staging site, or alternatively, create a new token. At the moment, there is an error indicating a missing or invalid token or API.

Error message:
Error validating access token: The user has not authorized application.

Thank you for your attention to this matter.

Best regards,
8Theme Team

#426693 Copied

Intermarket Guest Amenities

Participant

December 11, 2024 at 11:00

I’m so sorry I gave you the incorrect login details – it’s the December madness making my brain don’t work properly! Please see correct details in Private area.

Please contact administrator
for this information.

#427216 Copied

Andrew Mitchell

Support staff

December 11, 2024 at 20:53

Hello, Intermarket Guest Amenities,

We hope this message finds you well.

In light of recent changes to Meta’s policies, we have updated our documentation to reflect these adjustments. We kindly ask you to reconnect your Instagram account following the new instructions provided in the link below:
https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#427283 Copied

Intermarket Guest Amenities

Participant

December 12, 2024 at 06:33

Hi Guys, with respect… have you read this thread?
I have told you that this is EXACTLY what I have done and the reason I am creating this topic is because IT IS NOT WORKING. The EXACT instructions do not work, which is why I have sent you login details so you can see what is going on as I cannot figure it out. I have followed these instructions a number of times, but still it does not work.
Please help. Otherwise I’ll simply start a new topic asking the exact same question.

This is what I said in first message:
I have followed your instructions for creating and applying API access code thoroughly and multiple times. On the backend of my site everything works and seems successful however, I keep getting this error on the front end:

Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

Please help!!!

I then said (after you suggested I simply refresh my token) – Hi guys,
As per my email…. yes I know and understand that tokens last only 60 days. My last one expired so I have to do a new one.
I have not changed my password. I have not “Log out of all applications”.
But still, I get error message: Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

Please help!!

I hope to hear a helpful response.

Please contact administrator
for this information.

#427304 Copied

Andrew Mitchell

Support staff

December 12, 2024 at 10:58

Greetings, Intermarket Guest Amenities,

We would like to inform you that Meta has recently updated its operational principles and discontinued the old method of connecting to Instagram. You can find more details about these changes at the following links:
– Instagram Basic Display API Documentation
https://developers.facebook.com/docs/instagram-basic-display-api/
– Meta’s Blog Post on Instagram Basic Display API Update
https://developers.facebook.com/blog/post/2024/09/04/update-on-instagram-basic-display-api/)

As a result of these changes, we have updated the instructions for connecting to Instagram. We kindly ask you to review the revised guide carefully:
– Updated Instagram API Token Instructions
https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

Please note that, in accordance with Meta’s policies, your Instagram and Facebook accounts must now be set to business accounts. This requirement is mandated by Meta’s policies and is beyond our control.

Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#427352 Copied

Intermarket Guest Amenities

Participant

December 12, 2024 at 11:51

Thank you for your response. I have followed these details explicitly but I still get this error message:

Error: Unsupported request – method type: get

Note my IG account is a business account.

Please help!!

Please contact administrator
for this information.

#427361 Copied

Andrew Mitchell

Support staff

December 13, 2024 at 11:02

Hello, Intermarket Guest Amenities,

As far as we can see, Instagram is displaying correctly. Please find the details in the attached files.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#427486 Copied

Intermarket Guest Amenities

Participant

December 13, 2024 at 11:38

Oh brilliant thank you so much!!

#427496 Copied

Andrew Mitchell

Support staff

December 13, 2024 at 11:38

Dear Intermarket Guest Amenities,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#427497 Copied
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The issue related to '‘I cannot get my Instagram feed to show in my Footer using API access token.’' has been successfully resolved, and the topic is now closed for further responses

I cannot get my Instagram feed to show in my Footer using API access token.

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