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I cannot see the product thumbnails when a link is sent through the WhatsApp chat.

This topic has 3 replies, 3 voices, and was last updated 5 months, 4 weeks ago ago by Andrew Mitchell

keengoo

Participant

June 23, 2024 at 03:26

Hello, I can’t see the thumbnails when a link is sent through the WhatsApp chat, I want to see if you have any plugin that generates the Thumbnails or I don’t know why it is not showing the thumbnails. If you have a tutorial please I appreciate your support. Just tell me how to do it and I’ll do it.

#401045 Copied Theme version: 9.3.13

2 Answers

Rose Tyler

Support staff

June 23, 2024 at 07:34

Hello Keengoo,

Thank you for reaching out to us with your query. We understand the importance of having thumbnails appear correctly when links are shared through WhatsApp, as it enhances the visibility and engagement of your content.

Currently, the issue you are experiencing might be related to the Open Graph tags on your website, which are used by WhatsApp to generate link previews, including thumbnails. To address this, we recommend ensuring that your website’s Open Graph tags are properly configured.

While we do not have a specific plugin dedicated solely to generating thumbnails for WhatsApp, there are several SEO and social sharing plugins available that can help set up these tags correctly. Plugins like Yoast SEO, All in One SEO, and others include features to manage these settings.

Additionally, the documentation of the mentioned plugins can be a tutorial to guide you.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

#401053 Copied

Andrew Mitchell

Support staff

June 26, 2024 at 04:06

Dear keengoo,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#401639 Copied
Tagged: product thumbnails, troubleshooting, visibility issue, whatsapp chat, woocommerce, wordpress themes
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I cannot see the product thumbnails when a link is sent through the WhatsApp chat.

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