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I cannot update the theme. It gives me an error code every time.

This topic has 6 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

Adamb

Participant

March 28, 2024 at 16:03

I receive an error code anytime I try to update the theme.

PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I’ve changed the server settings to allow for the largest file possible, which made no difference. I’m confused on this one.

#388969 Copied Theme version: 5.2.5

5 Answers

Rose Tyler

Support staff

March 28, 2024 at 16:23

Hello, Adamb,

Thank you for contacting us and for using XStore.

For assistance with your inquiry, we kindly ask that you refer to the following article: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

Should you require any further information or support, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#388974 Copied

Adamb

Participant

March 28, 2024 at 17:33

I have replied in the private content area. Please review this.

Please contact administrator
for this information.

#388988 Copied

Rose Tyler

Support staff

March 29, 2024 at 07:10

Hello, Adamb,

1/ Upon reviewing the activity associated with your account, we have not identified any credentials from you.

2/ It appears that the issue may reside with the server, as indicated by the absence of System Information.
Our assessment suggests a 90% likelihood that the access difficulties are due to whitelist parameters or other similar blocks. The remaining 10% could be attributed to various other causes.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#389024 Copied

Adamb

Participant

April 1, 2024 at 21:00

I have provided this information in the private content.

Please contact administrator
for this information.

#389587 Copied

Rose Tyler

Support staff

April 2, 2024 at 08:53

Hello, Adamb,

We’ve followed this guide https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/ and updated theme on your site https://prnt.sc/-qKybqD8DQ5w

Best Regards,
8Theme’s Team

#389629 Copied
Tagged: fix error code, template issues, theme update error, troubleshooting, woocommerce, wordpress
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