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I can’t activate my license – connection issue

This topic has 2 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

Juliano Soares

Participant

July 8, 2022 at 14:32

I just can’t activate my license. The below message is shown:

API request call error. Common problem caused by SSL certificate. Please check it here. Contact your server provider in case your certificate does not exist or has some errors.

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However there’s no problem with the SSL certificate. I’ve checked it.

Can someone help me, please, once there’s no direct support.

#329212 Copied Theme version: 8.2.3 WooCommerce version: 6.6.1

1 Answer

Rose Tyler

Support staff

July 8, 2022 at 14:42

Hello,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
To activate the theme your site should be able to make requests to our server and get a response.

Regards

#329213 Copied
Tagged: activate license, activation troubleshooting, connection issue, solve license problem, wordpress woocommerce themes
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