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I can’t add products to page. products page display errors

This topic has 10 replies, 4 voices, and was last updated 2 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: pageantapp
    pageantapp
    Participant
    December 3, 2024 at 23:25

    I can’t add products to page. products page display errors. I get this error message at the end of page:
    “There has been a critical error on this website.
    Learn more about troubleshooting WordPress.”

    I made a short video about the problem: https://somup.com/cZle36JLtO

    Files is visible for topic creator and
    support staff only.
    #426355 Copied Theme version: 9.4.5
    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2024 at 05:35

    Hello, @pageantapp,

    Thank you for contacting us and for using XStore.

    1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #426369 Copied
    Avatar: pageantapp
    pageantapp
    Participant
    December 4, 2024 at 20:28

    Hello Tony, I sent this issue to Dokan also and followed their suggestions and made a video screen recording ( https://go.screenpal.com/watch/cZlfblnnXNu ) and it shows the results. I followed your suggestions also.in short it may be a theme issue because when switched to the wordpress default theme Twenty-twenty two, I was able to add products, but Im not sure. I have given admin, vendor, staging site and FTP access so you could possibly check it.
    here is the screen recording
    https://go.screenpal.com/watch/cZlfblnnXNu

    see private for other info. I have a complete backup my site.

    P.S this is what Dokan suggested:

    *Deactivate all plugins except Dokan, Dokan Pro, and WooCommerce.
    If the above method doesn’t resolve your problem, then –

    *Switch to any default theme like Twenty Twenty or Storefront.
    *Clear your site cache as well as the browser cache and try again.

    If the problem gets resolved, it can be said that there is a conflicting theme or plugin on your site. To find the responsible theme/plugin, kindly perform a proper conflict test. You can follow this documentation to trace the responsible plugin/theme.

    If you successfully find the conflicting plugin or theme, kindly contact the respective theme/plugin support for better guidance.

    Next Steps:
    If there is no conflict, please share the following credentials of your staging site so that we can investigate the issue.

    In that case, take a complete backup of your site and allow us to investigate it in every possible way. Also, share the following details:

    *Site URL (Staging Site)
    *Temporary admin login details. You can read the doc to know how to share admin credentials.
    *FTP Details (Code access to debug). If you do not know how to create an FTP account, please contact your hosting provider for further help.
    *Test Vendor Account

    We always prefer a staging site for the deep investigation of the website to avoid any kind of issues to the main site. Please confirm that you have taken a complete backup of your site. I will be unable to move forward.

    Please contact administrator
    for this information.
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    #426465 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 6, 2024 at 17:53

    Dear @pageantapp,

    We hope this message finds you well.

    We would like to inform you that we have already switched the default theme to the 2025 version and disabled almost all third-party plugins on your staging site (https://myseller.pageantapp.com/staging-site-pag/). However, despite these changes, we are still unable to add a new product via the Vendor account.

    The “Add New Product” page appears to be completely broken. You can view the issue here:
    https://myseller.pageantapp.com/staging-site-pag/dashboard/?product_id=0&action=edit&_dokan_edit_product_nonce=dc144adcbd

    Given the circumstances, we kindly recommend reaching out to the Dokan Support Team for further assistance with this issue. You can contact them via the following link: https://app.dokan.co/login

    Please let us know if there is anything else we can assist you with.

    Best regards,
    8Theme Team

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    #426711 Copied
    Avatar: pageantapp
    pageantapp
    Participant
    December 7, 2024 at 23:27

    Hello Luca Support Staff,
    I have made a screen recording showing findings. It seems Dokan is saying reach out to 8 theme and you all are saying the problem is with Dokan. I used the default theme twenty-twenty five to show that the products page works and I posted a product, but when I use the XSTORE theme the page does not work. Please see screen recording in private area

    Please contact administrator
    for this information.
    #426780 Copied
    Avatar: pageantapp
    pageantapp
    Participant
    December 8, 2024 at 21:11

    Hello Luca Support Staff,  I deactivated and reactivated plugins one by one band found the litespeed caused the error in page loading shortened, but ability to add products still doesn’t work See screen recording https://somup.com/cZljYfdc29

    Please contact administrator
    for this information.
    #426816 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 9, 2024 at 16:44

    Dear @pageantapp,

    We hope this message finds you well.

    We would like to inform you that we have rolled back the Dokan plugin to version 3.13.1, and everything is functioning as expected.

    It appears that the XStore theme is currently not compatible with the latest version of the Dokan plugin. Please rest assured that we will escalate this issue to our development team, and it will be addressed in upcoming updates.

    Thank you for your understanding and patience.

    Best regards,
    The 8Theme Team

    #426946 Copied
    Avatar: pageantapp
    pageantapp
    Participant
    December 19, 2024 at 16:50

    Hello Luca support team, I was just checking on the compatibility issue. I know there were a few updates on your theme and none of them have resolved my issue with the page error yet. I am still using 3.13.1 Dokan plugin, but since then, Dokan has added 4 more updates
    3.14.3
    3.14.2
    3.14.1
    3.14.0
    I am also having an issue with my account page not showing up anymore (see screen recording https://somup.com/cZlFFedFzH )

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #428100 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 20, 2024 at 08:55

    Dear @pageantapp,

    We hope this message finds you well.

    We have reviewed your live site, and we are pleased to inform you that the “My Account” menu item is displaying correctly, as shown in the following screenshot: https://prnt.sc/-mWgslc0k6jA.

    For your information, our development team is actively working on resolving the issue related to the Dokan plugin. We are committed to addressing this matter and will release an update as soon as possible.

    Thank you for your patience and understanding. Please stay tuned for further updates.

    Best regards,
    The 8Theme Team

    #428153 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 16, 2025 at 15:10

    Dear pageantapp,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #430864 Copied
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