This topic has 4 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Luca Rossi
Good afternoon. Earlier I was able to change the icon. But after some update this function stopped working. Plugin Download
SVG Support plugin is installed and active. But changing the icon does not work. Also disabling the search icon does not work. Standard icon is always displayed in any mode.
Hi @st7878,
We kindly request that you provide a detailed description of the issue you are encountering, as well as the actions that preceded its occurrence.
We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.
Best Regards,
8Theme’s Team
I didn’t do anything special. Just updated the theme and all plugins. As far as I understand – this problem is on the latest versions of the theme. Everything works on the old version (see the video).
Dear @st7878,
We are pleased to inform you that we have successfully applied a hotfix to your website. As a result, the issue with the icons not displaying correctly has been addressed, and they should now be visible as intended. You can view the current display at the following link:
We kindly request that you verify the resolution from your end and confirm that the icons are appearing correctly.
Please be assured that a permanent fix for this issue will be included in our forthcoming updates.
We appreciate your cooperation and look forward to your confirmation.
Best Regards,
The 8Theme Team
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