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I can't complete the stripe form of the plugin subscritio

This topic has 6 replies, 3 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

jimmy-17

Participant

March 31, 2019 at 04:04

Hello, I can’t complete the stripe form of the plugin subscritio. Could you fix this problem? Please thank you.

See screenshot below:

https://drive.google.com/file/d/1l8EuX0jwYyIz8_KcO5Mh3DmqJQ5EsT9k/view?usp=sharing

#211761 Copied Theme version: 5.1.6.1

5 Answers

Muhammad Zaki

Support staff

March 31, 2019 at 10:37

Hi there,

Thanks for being our customer. Please, make sure you are using the last version of the plugin and if that issue also visible when the default WooCommerce theme is enabled. Any other additional plugins are installed? perhaps there is a conflict between them. Check, please.

Regards

#211768 Copied

jimmy-17

Participant

April 1, 2019 at 05:36

hello, I have disabled all the plugins and I have changed the theme and I see that the problem comes from the xstore theme because it works perfectly with the storefront theme, it may not be compatible with the subscritio plugin.

I also assume that the months and years once selected are displayed in white in the stripe payment form, which may be why you can’t see the characters. Can you correct this? Please thank you.

See screenshot :
-With the storefront theme

https://drive.google.com/file/d/19dmLW9BD1aWjcSiZ58RVunjGKaPB6iuT/view?usp=sharing

-With the xstore theme:

https://drive.google.com/file/d/1LRCufHfgOkh1LFrslvwEql3VZWE1E5n6/view?usp=sharing

#211790 Copied
Rose Tyler

Support staff

April 1, 2019 at 07:52
Hello,

Please add the following code to Theme Options > Custom CSS to fix the problem:
```
#subscriptio_stripe-card-expiry-month, #subscriptio_stripe-card-expiry-year {
    padding: 0 2.9em 0 1em !important;
}
#subscriptio_stripe-card-expiry-month {
    margin-bottom: 15px;
}
```
Regards
#211796 Copied
jimmy-17

Participant

April 2, 2019 at 01:31

The problem has been solved, thank you!

Could you include this code php in the next updates of the xstore theme so that you no longer have to deal with this problem with the subscitio plugin? Please, thank you.

#211847 Copied

Rose Tyler

Support staff

April 2, 2019 at 07:33

Hello,

You’re welcome!
I’ve added this topic in our task list. Developers will check the problem more deeply and fix will be added in one of the next updates.

Regards

#211855 Copied
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