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I cant edit single product builder in my site

This topic has 14 replies, 5 voices, and was last updated 2 years, 8 months ago ago by John Holden

ahmad

Participant

February 19, 2022 at 17:38

I cant edit single product builder in my site / and I have error in single product page

#317864 Copied Theme version: 8.1 WooCommerce version: 5.9

13 Answers

Rose Tyler

Support staff

February 20, 2022 at 08:01

Hello,

1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Provide temporary FTP access, so we can take a closer look.

Regards

#317877 Copied

ahmad

Participant

February 20, 2022 at 16:34

please check Ftp Info

Please contact administrator
for this information.

#317945 Copied
Rose Tyler

Support staff

February 20, 2022 at 17:05
Hello,

We can’t connect –
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check. Do you have any limits for connections from other countries?

Regards
#317966 Copied
ahmad

Participant

February 21, 2022 at 01:07

please try new info

Please contact administrator
for this information.

#317978 Copied

Rose Tyler

Support staff

February 21, 2022 at 08:23

Hello,

Thanks for the reply.
I’ve passed this problem to our developer. I will let you know once it will be fixed. Please be patient.

Regards

#317986 Copied

Rose Tyler

Support staff

February 22, 2022 at 14:53

Hello,

Have you changed wp-admin access? We can’t log in, please check.

Regards

#318116 Copied

ahmad

Participant

February 22, 2022 at 15:11

please check the info

Please contact administrator
for this information.

#318117 Copied

Olga Barlow

Support staff

February 23, 2022 at 01:45

Hello,

Thank you. I tried to edit your single product and did not face the error. Could you, please, explain in more detail what exactly is wrong? Provide screenshot of the error for better understanding.

Regards

#318186 Copied

ahmad

Participant

February 23, 2022 at 01:46

done

#318187 Copied

Olga Barlow

Support staff

February 23, 2022 at 01:49

Hello,

I tried to edit your single product and did not face the error. Could you, please, explain in more detail what exactly is wrong? Provide screenshot of the error for better understanding.

Besides, I see that you use cache plugin and CloudFlare CDN cache. So, if you edit any styles don’t forget to clear both: plugin cache and CDN cache.

Regards

#318188 Copied

Robert Hall

Support staff

February 24, 2022 at 13:56

Hello.

I have checked your single product page and everything is working fine. Is your issue solved or you need some assistance?

Regards

#318326 Copied

ahmad

Participant

February 24, 2022 at 14:01

Looks fine / thank you
How can i remove footer copyrights from my site

#318327 Copied

John Holden

Support staff

February 24, 2022 at 14:32

Hello,
To remove or edit the copyright text for your site footer, please navigate to WP dashboard > widget area and edit the “Footer copyright” widget, please see the attachment.
https://prnt.sc/8GywoAj20p63

Please keep me posted.
Regards,

#318330 Copied
Tagged: customize, edit, optimize, single product builder, themes, woocommerce, wordpress
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