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I can’t find the popup template I need in my saved template

This topic has 13 replies, 3 voices, and was last updated 23 minutes ago ago by mkwong

mkwong

Participant

March 28, 2025 at 15:52

I want to use the popup function, I created a popup template according to the need. But in actual use, I click the drop-down button, it shows nothing, what should I do, thank you.

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12 Answers

Alex Carter

Support staff

March 28, 2025 at 16:06

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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mkwong

Participant

March 29, 2025 at 07:28

Please see the response in the privacy section

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Alex Carter

Support staff

March 29, 2025 at 09:53

Hello,

Thank you for the videos and screenshot.

Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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mkwong

Participant

March 29, 2025 at 11:42

Hello, please see the privacy section for more details.

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Alex Carter

Support staff

March 29, 2025 at 12:18

Hello, mkwong

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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mkwong

Participant

March 31, 2025 at 03:19

If possible, please help me solve the problem as soon as possible, thank you very much.

Best Regards

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Jack Richardson

Support staff

March 31, 2025 at 08:13

Dear @mkwong,

We kindly ask you to add the following code to your child theme’s functions.php file:

add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Once this has been added, please review the single product page on a mobile device. Kindly ensure that you clear your browser cache before checking.

We hope this resolves the issue. Should you need any further assistance, please do not hesitate to contact us – we are always happy to help.

Additionally, we are currently unable to connect to your FTP server. We kindly ask you to verify the access credentials you have provided. The details have been shared in the private area.

Best regards,
Jack Richardson
The 8Theme Team

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mkwong

Participant

March 31, 2025 at 11:51

please see the privacy section for more details.

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Jack Richardson

Support staff

March 31, 2025 at 16:11

Hello @mkwong

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

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mkwong

Participant

March 31, 2025 at 16:15

I’m sure there’s nothing wrong with that.

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Jack Richardson

Support staff

March 31, 2025 at 16:40

Dear @mkwong,

I hope this message finds you well.

Could you kindly take a moment to test the access from your side? Additionally, we kindly ask that you provide the correct login credentials to help us deliver faster and more efficient support.

We appreciate your cooperation and understanding in respecting our support procedures.

Best regards,
The 8Theme Team

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mkwong

Participant

April 1, 2025 at 03:53

I am very sorry, I found the FTP problem, now I am sure I can log in normally, read the privacy section in detail

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