This topic has 16 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by Tony Rodriguez
I can’t install the import demo. Low server.
But everything is like in the doc.
What is wrong?
Hello, @Seoboost,
Thank you so much for purchasing our theme and contacting our support center.
1/ Check System Requirements:
Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
For this please contact your service provider and ask them to fix it.
After that, Please clear your browser cache and check again.
2/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/34-demo-content
We hope this helps.
3/ If the issue persist, please provide screenshot of the problem and your site wp-admin access in the private content area, so that we will check and help you.
Please let us know which demo you wish to import on your site.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
My system setting are like this, but it don’t work
see private content
i want these demo https://xstore.8theme.com/elementor2/furniture3/
Hello, @Seoboost,
Thank you for your response.
1/ Please deactivate all third-party plugins on your site except the required plugins (Elementor , Woocommerce, and Xstore core plugin).
2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.
3/ Please downgrade Php version 8.2 to 8.0
4/ Should the issue continue to persist, we kindly request that you reset your site and inform us upon completion. This will enable us to attempt the demo import on your site effectively.
Thank you for your cooperation and understanding.
Best Regards,
8Theme’s Team
i’m getting this. I have install a new website, but the same. Never experienced this before.
init_builders
Failed to load resource: the server responded with a status of 400 ()
Hello,
1/ Failed to load resource: the server responded with a status of 400 (), this error comes from server end not XStore theme.
To address this issue, Please read this article: https://www.hostinger.com/tutorials/how-to-fix-400-bad-request-error, and contact your service provider and ask them to fix it.
2/ We are unable to access your site, please provide valid/working wp-admin login details in the private content area, so that we can take a closer look at your settings and help you.
Thank you for your cooperation and understanding.
Best Regards,
8Theme’s Team
You can acces with the private login details.
I contacted Cloudways, and they confirmed that there is nothing wrong with the server. I have the fastest server available, so that’s not the issue. Having created over 500 websites, I can confidently say that I am a professional in this field. I was impressed by the beautiful designs of your theme and wanted to use it to save time. However, it is currently proving to be time-consuming. While the plugin installs without issue using the plugin installer, the demo installer is not working at all.
Hello, @Seoboost,
Thank you for your prompt response.
We apologize for any inconvenience caused, but we kindly request that you reset your website. This will enable us to proceed with importing a fresh new WordPress installation on your site.
For optimal results, we recommend performing the import on a clean WordPress installation. You can achieve this by utilizing the WordPress Database Reset plugin, available at [WordPress Database Reset Plugin](https://wordpress.org/plugins/wordpress-database-reset/). This tool will allow you to remove all existing content and set up a new installation.
Additionally, please provide your site’s control panel access in the private content area for us to proceed securely.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Do you seen the message before? I have did already a clean install. The same shit ;(
Will you fix it ore must a take other steps?
Hello, @Seoboost,
Thank you for your response.
We are pleased to inform you that we have successfully imported the demo onto your site. To ensure optimal performance, we kindly request that you downgrade the PHP version from 8.2 to 8.0. Please review your site following this adjustment.
We hope this enhances your experience. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
Have you done this with the importer or with file manager?
Hello, @Seoboost,
We are pleased to inform you that we have successfully imported the demo through the XStore dashboard under the ‘Import Demos’ options.
Best regards,
The 8Theme Team
Yes, but how do you fix it? So i can do it on my other site in the future.
Hello, @Seoboost,
1/ We wish to inform you that we have deactivated all third-party plugins, with the exception of the necessary plugins, which include Elementor, WooCommerce, and XStore Core Plugin.
2/ Following this, we successfully imported the demo through the XStore dashboard via the ‘Import Demos’ option.
We trust this action will be beneficial. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
You must be logged in to reply to this topic.Log in/Sign up