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I can't install demo page - by celesy

This topic has 11 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

celesy

Participant

September 18, 2014 at 22:17

Hi, I purchased this theme yesterday and tried to install a demo (specifically Interior one) but it didn’t work. I installed all plugins including woocommerce but it keeps saying ‘Failed to import shop_order_status cancelled Failed to import shop_order_status completed Failed to import shop_order_status failed Failed to import shop_order_status on-hold Failed to import shop_order_status pending Failed to import shop_order_status processing Failed to import shop_order_status refunded ‘

I tried manually too but still not showing but adding same menus every time I tried to install the demo. Now my site’s menu shows ‘Home, Home, Home, Blog, Blog, Blog…etc, etc, etc.’

I reset my DB so many times but still couldn’t install Interior demo to my site.
Please help me!

Thank you so much!

Please, contact administrator
for this information.

#16098 Copied

10 Answers

Robert Hall

Support staff

September 19, 2014 at 06:51

Hello,

Did you tried install theme step by step like in our documentation?
https://www.8theme.com/demo/docs/royal/index.html#!/installation

Regards,
Robert Hall.

#16117 Copied

celesy

Participant

September 19, 2014 at 14:41

Of course I did. Installing the regular demo-data was working but somehow Interior Demo design was not installed. I reset the DB and re installed wordpress and woocommerce many times but it is still not working.

I bought regenda theme too and it was perfectly working well. I didn’t change anything. (I don’t know even how to change things)

I just want to install the interior template and change the photos to build my website.
Please help me finish this as soon as possible.

Thank you so much for your support.

Best,
Celesy

#16174 Copied

Eva Kemp

Support staff

September 19, 2014 at 16:02

Hello,

Could you please provide us with wp-admin panel credentials as well?
Thank you.

Regards,
Eva Kemp.

#16187 Copied

celesy

Participant

September 19, 2014 at 16:04

It’s in the Private Content box.
Thank you so much!

Please, contact administrator
for this information.

#16188 Copied

celesy

Participant

September 19, 2014 at 16:05

Also updating the Master Slide WP plugin is not working. Could you please solve this problem too?

Thanks again 🙂

#16189 Copied

Eva Kemp

Support staff

September 19, 2014 at 16:53

Hello,

I’ve installed demo content for your site. Please check it now.
The issue with Master Slide will be fixed in our next update.

Sorry for inconveniences.
Thank you.

Regards,
Eva Kemp.

#16198 Copied

celesy

Participant

September 19, 2014 at 17:12

Thanks for your support!
What I meant was I could install the demo-data that you set up for me but I couldn’t set up on of your theme versions. (Second step in Import section)

I want to install Interior Store (https://www.8theme.com/demo/royal/?page_id=15184&et_styles=0-0-0-1-0-3) and need exact same layout for my website.
I clicked the button ‘install version’ and all of them never worked.
Could you please install Interior store version for my wordpress?

Thank you!

#16206 Copied

Eva Kemp

Support staff

September 19, 2014 at 17:48

Hello,

This issue may be related to your server configuration. Please contact your hosting provider and check if file_get_contents() is enabled in the server configuration. If not, ask them to enable it.

Thank you.
Regards,
Eva Kemp.

#16214 Copied

celesy

Participant

September 23, 2014 at 16:05

Hi, thank you so much for your support.
I talked to my hosting provider about enabling the file_get_contents(). They said, the problem is my country’s (South Korea) Internet & Security Agency (KISA) forces hosting provider not allow to them enabling the file_get_contents() function due to a lot of phishing and fraud website issues.

Can I manually import the demo design like what I did in Legenda Theme? I love Royal theme a lot but now I can’t use it right now. Could you please provide those demo design files for me to manually import them?

I wrote my email address in a private contents area.
I look forward to hearing from you.

Thank you very much.

Young

Please, contact administrator
for this information.

#16638 Copied

Eva Kemp

Support staff

September 24, 2014 at 09:07

Hello,

Please provide us with the correct wp-admin panel credentials and FTP access. We’ll install demo content for you.
Thank you.

Regards,
Eva Kemp.

#16760 Copied
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