I can’t install demo pages and update the theme

This topic has 6 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: mitchonk
    mitchonk
    Participant
    July 31, 2023 at 19:51

    Hi, I can’t install demo pages.
    I have this message :
    ” The most common errors happened by low server requirments, we strongly recommend to contact your host provider and check the necessary settings. “.
    And when I want to update the theme, I have this error message : “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”.

    Can you help me, please ?

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2023 at 19:53

    Hello, Mitchonk,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin, and FTP access via the Private Content area.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: mitchonk
    mitchonk
    Participant
    July 31, 2023 at 20:04

    Ok Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2023 at 20:19

    Hello, Mitchonk,

    It looks like you installed a pirate version of the theme – https://prnt.sc/EX53H6QlLu_Y and it was the reason for the problems.

    We’ve uploaded the latest official version to your site. Please check.

    Do you need help with the demo version import? If so, please provide the URL of the desired demo.

    Kind Regards,
    8theme team

    Avatar: mitchonk
    mitchonk
    Participant
    July 31, 2023 at 20:29

    It was a nulled version to test it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2023 at 20:38

    Hello, Mitchonk,

    Please note that we are responsible for our official theme version only.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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