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I can’t install demo pages and update the theme

This topic has 6 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

mitchonk

Participant

July 31, 2023 at 19:51

Hi, I can’t install demo pages.
I have this message :
” The most common errors happened by low server requirments, we strongly recommend to contact your host provider and check the necessary settings. “.
And when I want to update the theme, I have this error message : “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”.

Can you help me, please ?

#363369 Copied Theme version: 9.1.9 WooCommerce version: 7.9.0

5 Answers

Rose Tyler

Support staff

July 31, 2023 at 19:53

Hello, Mitchonk,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin, and FTP access via the Private Content area.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#363371 Copied

mitchonk

Participant

July 31, 2023 at 20:04

Ok Thanks

Please contact administrator
for this information.

#363372 Copied

Rose Tyler

Support staff

July 31, 2023 at 20:19

Hello, Mitchonk,

It looks like you installed a pirate version of the theme – https://prnt.sc/EX53H6QlLu_Y and it was the reason for the problems.

We’ve uploaded the latest official version to your site. Please check.

Do you need help with the demo version import? If so, please provide the URL of the desired demo.

Kind Regards,
8theme team

#363373 Copied

mitchonk

Participant

July 31, 2023 at 20:29

It was a nulled version to test it.

#363376 Copied

Rose Tyler

Support staff

July 31, 2023 at 20:38

Hello, Mitchonk,

Please note that we are responsible for our official theme version only.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#363378 Copied
Tagged: demo, install, themes, update, woocommerce, wordpress
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