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I can’t safe changes in elemenor, please help

This topic has 15 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Dash

Participant

November 16, 2021 at 17:33

Hello.
After the last update one banner on my home page has moved down. I am changing in elementor this banner position. Now it looks beautiful in elementor (in admin account)
https://gyazo.com/c61dd11dd88cccdcc01ab6538197ff62
But no changes appear on the website whan I open it from another account.
https://gyazo.com/918f37bedef71b8dea9b75f17a8d3ef0
I have cleared cash

#308903 Copied Theme version: 5.8.2

14 Answers

Rose Tyler

Support staff

November 17, 2021 at 08:02

Hello,

Here is what I can see on your site – https://gyazo.com/c136e078986bab61bac5eca35fbfaac9 Is it correct? You need to clear cache of browser.

Regards

#308949 Copied

Dash

Participant

November 17, 2021 at 09:17

Rose, thank You. My browser cashe is cleared. I also see the same thing in another browser. What else can I do?

#308962 Copied

Olga Barlow

Participant

November 17, 2021 at 18:42

Hello,

Go to Theme Options > Speed Optimization > disable Remove Query Strings From Theme Static Resources option. Check after that.

Regards

#309053 Copied

Dash

Participant

November 18, 2021 at 10:41

Done, but no result

#309110 Copied

Olga Barlow

Participant

November 18, 2021 at 19:56

Hello,

I changed some things on your home page and I see changes once clear the plugin cache and browser cache https://recordit.co/UZ4Hg14mHn

Regards

#309172 Copied

Dash

Participant

November 27, 2021 at 15:41

Cool. How can I see it? There are no changes on my end((
My Elementor looks great, but the website is worse than it was
https://gyazo.com/cb53d8a497e16f5b86f76b2dc47c11b8

#310066 Copied

Olga Barlow

Participant

November 29, 2021 at 13:38

Hello,

1) I see that you removed changes that I make to align the layout. What result are you trying to achieve? Could you, please, provide us with the mockup?
2) Provide us with video of changes that you do and how it looks on the frontend after that. You can use Recordit tool to create and share the video.

Regards

#310192 Copied

Dash

Participant

November 29, 2021 at 17:49

Yes I made backup, because after your changes I couldn’t make the banners stay even. I can make backup to bring your changes back. But they looked not even on my end.

I need my banners to look like this:
https://gyazo.com/42096746f14ccd023d92882d348172ab
https://gyazo.com/d3f7ab48c2fab911d18baec7d7c3f28c

They actually looked liked this, but after the update they moved((

#310255 Copied

Olga Barlow

Participant

November 29, 2021 at 19:24

Hello,

I checked your site and banners look the following way https://prnt.sc/20zwu2c
So, what exactly is not suitable for you?

Regards

#310277 Copied

Dash

Participant

November 29, 2021 at 20:45

Olga, if You look on this banners from the big monitor, You will understand what I mean:
https://gyazo.com/ca5c191550774a1208d696372a3292b9

If I make 90% scale, the website looks ok. But my monitor shows 100%, and this banners look awful.
Elementor works bad also. It stops to work in some time, and I can’t safe the changes, I did last 15-20 minutes.

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Dash

Participant

November 30, 2021 at 09:23

Could You just help me, please, to reduce the height of the banners “Open our gift ideas” and “See what’s new”.

#310334 Copied

Olga Barlow

Participant

December 1, 2021 at 12:20

Hello,

Check the banners now. Do you still want to reduce the height of these banners https://prnt.sc/218hqoa ?

Regards

#310492 Copied

Dash

Participant

December 3, 2021 at 16:13

Olga, now it looks perfect!!! thank You so so so so much!!!

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Olga Barlow

Participant

December 3, 2021 at 18:33

Hello,

You are welcome.

Regards

#310849 Copied
Tagged: elemenor, help, safe changes, templates, woocommerce, wordpress
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