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I can't save the templates in the Bakery

This topic has 12 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

Alberto Montedoro

Participant

September 19, 2019 at 17:24

hello,
the “save as template” function does not work.
I noticed that if the “Ultimate Addons for WPBakery Page Builder” plugin is deactivated (not uninstalled, only disabled), then the “save as template” function immediately returns to work.
ok … but there’s a problem: half of the demo takes advantage of the addons of the “Ultimate Addons for WPBakery Page Builder” plugin !! in this way, half of the site was split.
how do i solve?

P.S. I saw that the “Ultimate Addons for WPBakery Page Builder” plugin requires separate purchase of the license … (???)
thanks for the support

#221706 Copied Theme version: 6.0.1 (child 0.0.1)

11 Answers

Rose Tyler

Support staff

September 20, 2019 at 08:05

Hello,

Please provide us with temporary wp-admin and FTP access, we will take a closer look.
https://www.8theme.com/demo/docs/royal/Plugins/Activation_And_Purchase_Codes

Regards

#221737 Copied

Alberto Montedoro

Participant

September 20, 2019 at 09:30

Hello, thanks.

Please contact administrator
for this information.

#221749 Copied

Olga Barlow

Participant

September 20, 2019 at 10:43

Hello,

Ultimate Addons plugin is enabled and we don’t see problem with template saving. https://gyazo.com/fbaf0e31227f5ba17f0bebb55ae047a9

Could you tell me what page are you trying to save as the template? Maybe that page includes some special elements that may cause the problem.

Regards

#221766 Copied

Alberto Montedoro

Participant

September 20, 2019 at 12:22

hello Olga, thanks for support. But… the problem still remain.
I already know that if I try to save the template – as you showed me in the video – that works. But doing as you did, I save the entire page LAYOUT. And I don’t need this ..
I try to explain better.
If I try to save as a template a ROW (I do it every day on other themes ..) .. the “save as template” button doesn’t work. If you disable the plugin, as I explained above, then the button works great (as you can see from the example block you find in the templates).

Also – I don’t know if it’s a related problem: I noticed that the plugin – as I wrote above – “Ultimate Addons for WPBakery Page Builder” requires separate purchase of the license … how come? your site clearly states that the license is included. but if I try to activate it, then the “Ultimate Addons for WPBakery Page Builder
You need to purchase a valid license for the Ultimate Addons for WPBakery Page Builder. ”
I await your feedback.
thanks for the support

#221771 Copied

Olga Barlow

Participant

September 20, 2019 at 15:21

Hello,

Looks that this is some compatibility issue between WPBakery and Ultimate Addons. We have contacted Ultimate Addons plugin author (because we are not plugin developers) and waiting for his reply. We’ll inform you once he sends us any solution to fix this problem.

Regards

#221786 Copied

Alberto Montedoro

Participant

September 23, 2019 at 09:52

Hello,
thank you for support. Ok, so I’ll wait for your answer.

regards

#221874 Copied

Olga Barlow

Participant

September 23, 2019 at 11:56

Hello,

At this moment we did not get any solution from the Ultimate Addons plugin developers, they just asked to submit a ticket https://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments?page=221&filter=all#comment_22854153 . We did. And we are waiting for their reply again. I’m not sure why do they ask about ticket because the problem can be reproduced even with the default theme on any WP installation, so they do not need our access. But we can’t speed up the process and should just wait.

Regards

#221886 Copied

Alberto Montedoro

Participant

September 23, 2019 at 15:40

Ok Olga, thank you. We wait …
however, in addition to the above problem, I also asked why, you say that plugin licenses are included, but for the same plugin (WPBakery and Ultimate Addons.) I am asked to “activate” the license, and then I am told that “there is no license is no valid license “… how is that possible?

#221894 Copied

Olga Barlow

Participant

September 23, 2019 at 18:26

Hello,

I did not tell you that the license is included. We have extended plugin license but it’s not for our customers. Read this post https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Regards

#221908 Copied

Alberto Montedoro

Participant

September 27, 2019 at 09:10

hello Olga, any news?

#222132 Copied

Olga Barlow

Participant

September 27, 2019 at 18:26

Hello,

Plugin support told us that problem is caused by the 6.x version of the WPBakery http://prntscr.com/pbv16z
Either wait for the next plugin update or we can send you WPBakery 5.7 to downgrade plugin and make the option work. What do you prefer?

Regards

#222181 Copied
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