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I can,t see attributes in my product guide me

This topic has 4 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

Mahmood Javed

Participant

October 22, 2024 at 07:04

Hi, I can’t see or add attributes in product data tab. I can’t even see any option. I have attached ss as well. Please guide me about this. Thanks

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#419847 Copied Theme version: 9.4.2

3 Answers

Rose Tyler

Support staff

October 22, 2024 at 07:21

Hello,

Thank you for reaching out to us with your concern.

We understand that you are experiencing issues with viewing or adding attributes in the product data tab. We appreciate you sharing the screenshot to help us better understand the situation.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests with screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

#419855 Copied

Mahmood Javed

Participant

October 22, 2024 at 07:32

I changed the theme but the issue is still same.

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support staff only.

#419860 Copied

Rose Tyler

Support staff

October 22, 2024 at 07:36

Hello,

We appreciate your prompt response.

The test results indicate that the problematic behavior is not caused by our theme, but rather by something else beyond our control as the theme’s author.

Attributes functionality comes from the WooComerce plugin https://woocommerce.com/document/managing-product-taxonomies/
We would recommend you contact support of the plugin directly – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme Team

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