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I can't see my main menu - by Carolina

This topic has 20 replies, 3 voices, and was last updated 5 years, 10 months ago ago by Olga Barlow

Carolina

Participant

February 12, 2019 at 11:10

Hi,

I have the baby clothes child theme and I can’t see the main menu in any page. Everything is set up properly but I only see the scoll down menu. Please help!

Thanks

#209005 Copied Theme version: Xstore

19 Answers

Olga Barlow

Support staff

February 12, 2019 at 11:12

Hello,

Provide, please, link to your site and temporary Dashboard access to check and help you.

Regards

#209006 Copied

Carolina

Participant

February 12, 2019 at 11:17

https://www.mitomi.es

How can I give you the temporary access?

#209008 Copied

Rose Tyler

Support staff

February 12, 2019 at 11:20

Hello,

Please provide username and password in the Private Content area http://prntscr.com/mjza1r

Regards

#209011 Copied

Carolina

Participant

February 12, 2019 at 11:22

I need an email to give the access.

#209014 Copied

Rose Tyler

Support staff

February 12, 2019 at 11:24

Here is our email – 8themes@gmail.com

Regards

#209015 Copied

Carolina

Participant

February 12, 2019 at 11:25

Here you have:

Please contact administrator
for this information.

#209016 Copied

Olga Barlow

Support staff

February 12, 2019 at 11:47

Hello,

We also need FTP access to your site to check the files and fix the issue.

Regards

#209018 Copied

Carolina

Participant

February 12, 2019 at 12:01

I don’t know how to give you access to my FTP

#209020 Copied

Carolina

Participant

February 12, 2019 at 12:10

Did you receive the access? Soething went wrong here

#209021 Copied

Carolina

Participant

February 12, 2019 at 12:12

I’ll try again:

Please contact administrator
for this information.

#209022 Copied

Rose Tyler

Support staff

February 12, 2019 at 14:07

Hello,

Fixed. Please check now.
Also, I would recommend you to disable “Smart menu” in Theme Options > Menu > Menu Options.
For “Double menu” header type, you need to have 2 menus in Appearance > Widgets: Left and Right.

Regards

#209035 Copied

Carolina

Participant

February 12, 2019 at 14:35

Ok thanks. Just some more questions:

– If I add more pages to that menu (“left menu”) it dessapears again….how many pages can I put?
– I see a white dot in all the menu pages…why is that?
– Where can I change the color of the menu?
– Should I use always the “left menu” you’ve created?

#209038 Copied

Rose Tyler

Support staff

February 12, 2019 at 14:46

1) You can add pages. The menu should not disappear. Contact us know if this happens.
2) I can’t log in. Have you changed access?
3) Theme Options > Typography > Menu > Menu 1 level > Font Color.
4) “Double menu” header type has 2 menus. You can mark any menu as “Left menu” or “Right menu” https://prnt.sc/mk2kxw In case, you will change header type in Theme Options > Header > Header layout, only one menu, marked as Left, will be shown.

Regards

#209040 Copied

Carolina

Participant

February 12, 2019 at 15:03

2) It was a temporary access. You can log in again with thte same URL!

#209045 Copied

Rose Tyler

Support staff

February 12, 2019 at 15:15

Please delete this code https://prnt.sc/mk34a0 from Theme Options > Custom css.

Regards

#209046 Copied

Olga Barlow

Support staff

February 12, 2019 at 15:38

Hello,

Clear cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check again.

Regards

#209053 Copied

Carolina

Participant

February 12, 2019 at 15:54

Yes now it works! Thanks! Just a last question sorry:

– How can I edit footer? I’ve tried to change the color and logo but I can’t find any place…

#209059 Copied

Rose Tyler

Support staff

February 12, 2019 at 16:04

Please see screenshot http://prntscr.com/mk3yyt You need to edit this static block.
Also, watch our videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

Regards

#209062 Copied

Olga Barlow

Support staff

February 12, 2019 at 16:06

Hello,

To edit the footer bg color use theme options > Footer > https://prnt.sc/mk3zki Don’t forget to clear plugins and browser cache after that.
To change the footer content watch the video tutorial https://youtu.be/hmsxW5KF9dg

Regards

#209063 Copied
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