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I cant update theme after reset my website

This topic has 2 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

Mo

Participant

September 14, 2023 at 13:27

Hello 8 Theme Team,

i cant update my theme after i reset my wordpress.

Error: PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central dir Recpord signature

Can u maybe help me?

Please, contact administrator
for this information.

#367480 Copied Theme version: 9.1.13

1 Answer

Tony Rodriguez

Support staff

September 14, 2023 at 13:31

Hello, @Mo,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#367483 Copied
Tagged: effective woocommerce solutions, resolve update errors, theme update issues, troubleshooting woocommerce, website reset problems, wordpress theme support, wordpress woocommerce templates
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