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I can’t update XStore Core to 4.1.3 version.

This topic has 6 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

Sam Va

Participant

April 12, 2022 at 16:46

Hi here,

I can’t update XStore Core to 4.1.3 version.

When I try to update the plugin but the following error message pops up:

Update failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

I contacted my host support, they fixed permissions stuff but still I can’t update the plugin> Please help.

Thanks in advance.

Please, contact administrator
for this information.

#321891 Copied Theme version: 8.1.3 WooCommerce version: 6.3.1

5 Answers

Rose Tyler

Support staff

April 13, 2022 at 06:57

Hello,

Try to update the plugin through FTP
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#321909 Copied

Sam Va

Participant

April 28, 2022 at 12:08

I did try many time via FTP, I also contacted my host nothing change.
Please help,
Thank you

#322865 Copied

Rose Tyler

Support staff

April 28, 2022 at 15:42

Hello,

1/ This issue is caused by incorrect file permissions on your server (rather than being a problem with the plugin itself). WordPress isn’t able to properly access its own plugins folder, and as a result, can’t put the updated plugins files in there.
Here is an article that can help you to solve the issue:
https://akashicseer.com/web-development/wordpress-update-failed-the-update-cannot-be-installed-because-we-will-be-unable-to-copy-some-files-this-is-usually-due-to-inconsistent-file-permissions/
Did it help?
2/ If you have any permissions issues during auto update it would be better to contact hosting provider to fix it because it’s related to your server settings.
If you prefer to update the plugin via FTP we can help you with this. Just provide us with Dashboard and FTP access to your site.

Regards

#322881 Copied

Sam Va

Participant

April 29, 2022 at 05:43

I would appreciate if you can do it via FTP.

Thank you in advance for your help.

Please contact administrator
for this information.

#322905 Copied

Olga Barlow

Support staff

April 29, 2022 at 09:59

Hello,

We can’t remove the folder of the plugin even using FTP because of the permissions https://prnt.sc/pA1wIRxV-1Xh So, I renamed the folder to /wp-content/plugins/et-core-plugin-old and installed the new version of plugin. Delete the mentioned et-core-plugin-old folder.

Regards

#322917 Copied
Tagged: 4.1.3, best selling themes, update, version, woocommerce, xstore core
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