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I can’t upload files larger than 64MB in my products posts

This topic has 4 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: ml112
    ml112
    Participant
    August 12, 2021 at 09:41

    Hello,

    I changed the default to 512MB but still can’t upload files larger than 64MB in my products posts.
    ======
    upload_max_filesize 512M
    post_max_size 512M
    memory_limit 1024M
    ======
    Hosting provider – Hawkhost has also confirmed to me that my host is set up to be able to upload 512MB files.
    If the error is still there, the cause may be in the Xstore theme.
    Please help me.

    Please, contact administrator
    for this information.
    #298623 Copied Theme version: 8.0.4 WooCommerce version: 5.5.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2021 at 10:34

    Hello,

    We can’t log in – https://gyazo.com/527995ad2386b46a151375d9b1967095
    Check if you have this problem with file uploading when a default theme is activated.

    Regards

    #298636 Copied
    Avatar: ml112
    ml112
    Participant
    August 12, 2021 at 12:10

    My fault. Please login again.

    Please contact administrator
    for this information.
    #298648 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2021 at 15:29

    Hello,

    1) Do you use multisite?
    2) What files larger than 64Mb do you plan to upload to your media library?
    3) Do you have the mentioned issue only if the XStore theme is enabled? Don’t you have this when the default WP theme is enabled?

    Regards

    #298686 Copied
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