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I cant upload logo etc - by cebbar52 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

cebbar52

Participant

March 21, 2020 at 17:35

I can not upload any logo etc.

Please, contact administrator
for this information.

#231601 Copied Theme version: 6.2.13 WooCommerce version: 4.0.0

5 Answers

Rose Tyler

Support staff

March 21, 2020 at 18:06

Hello,

Thanks for contacting us.
Please describe the problem in more detail with screenshots and provide temporary wp-admin access, so we can take a closer look.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

#231605 Copied

cebbar52

Participant

March 21, 2020 at 18:20

http://prnt.sc/rk9fgb i have no button for upload nowhere

Please contact administrator
for this information.

#231607 Copied

Olga Barlow

Support staff

March 21, 2020 at 18:44

Hello,

Customizer options look broken. Do you use any third-party plugins on your site? Try to disable them and check again. If it does not help then provide us with WP Dashboard and FTP access to check the issue in more detail.

Regards

#231611 Copied

cebbar52

Participant

March 22, 2020 at 15:14

i have found the error i have not installed the template 100% i have pasted in a wrong Folder so but i have antoher problem pic1 http://prnt.sc/rkmtth ; pic2 http://prnt.sc/rkmu1t

what it means?

Please contact administrator
for this information.

#231642 Copied

Olga Barlow

Support staff

March 23, 2020 at 10:02

Hello,

Go to Appearance > Themes > install and activate any default WP theme, Storefront for example. Do you have the mentioned notices?

Regards

#231683 Copied
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