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I could not set up the theme - by fdizle

This topic has 23 replies, 2 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

fdizle

Participant

March 15, 2015 at 02:03

Hello.

Please help me.. I could not set the Blanco theme. Something is wrong but i could not it :((
thank you.

Please, contact administrator
for this information.

#49650 Copied Theme version: 3.0 WooCommerce version: 2.3.6

22 Answers

Eva Kemp

Support staff

March 15, 2015 at 11:47

Hello,

The theme is already activated.
Please clarify what problems you’re experiencing.

Thank you.
Regards,
Eva Kemp.

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fdizle

Participant

March 15, 2015 at 12:49

hello again

i could not do it like the demo page. i think something is wrong but i dont know what is it? Do you please help me about an installation same with the your demo page. after that i will change it to my neccessities. Thank you.

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fdizle

Participant

March 15, 2015 at 13:55

are you there???

#49686 Copied

fdizle

Participant

March 15, 2015 at 21:54

I will remove the theme! Thank you.. If i start to build a new template i almost finish it! You do not deserve that money!

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Eva Kemp

Support staff

March 16, 2015 at 15:19

Hello,

We’re sorry for a delay.
Please provide us with FTP credentials and we’ll help you to install the theme.

Thank you.
Regards,
Eva Kemp.

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fdizle

Participant

March 16, 2015 at 15:31

Hello thank you for your helping.

Please, contact administrator
for this information.

#49896 Copied

fdizle

Participant

March 16, 2015 at 15:34

and the wp-admin infos are ….

Please, contact administrator
for this information.

#49898 Copied

fdizle

Participant

March 16, 2015 at 19:01

Hello

I am still waiting…

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Eva Kemp

Support staff

March 16, 2015 at 22:28

Hello,

Could you please clear a database of your site in hosting control panel to be able to install the theme from scratch? Or create a new database and write new settings in wp-config.php file.

Thank you.
Regards,
Eva Kemp.

#50012 Copied

fdizle

Participant

March 17, 2015 at 06:43

Ok I will clear the database.

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fdizle

Participant

March 17, 2015 at 06:47

yes it is ready. i hope you will do it completely soon. Thank you.

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fdizle

Participant

March 17, 2015 at 09:01

Please help me i am still waiting.

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fdizle

Participant

March 17, 2015 at 09:22

Come on!!! I am waiting a reply almost one day. Is that your Excellent Supoort??

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fdizle

Participant

March 17, 2015 at 10:53

Is there anybody in order to help me please!

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Eva Kemp

Support staff

March 17, 2015 at 11:58

Hello,

Please take our apologies.
The delay is caused by large amount of work.

I’m starting to work on your site.
You’ll be notified when there is a result.

Thank you for your understanding.

Regards,
Eva Kemp.

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fdizle

Participant

March 17, 2015 at 12:00

ok thank you.

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Eva Kemp

Support staff

March 17, 2015 at 12:32

Hello,

There is a problem with importing demo data. You don’t have PHP ZipArchive extension enabled and layer slider archive can’t be imported. Please contact your host and ask them to enable this extension. Also ask them to check if allow_url_fopen function is enabled and increase post_max_size and upload_max_filesize values.

Thank you.
Regards,
Eva Kemp.

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fdizle

Participant

March 17, 2015 at 14:48

Hello Eva

I talked to my host provider and they will care about it. After finishing i will give you information.

Thank you.

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fdizle

Participant

March 17, 2015 at 15:23

Hello Eva

All of the above is done. You can continue. Thank you so much

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Eva Kemp

Support staff

March 17, 2015 at 17:46

Hello,

The content has been imported. Please check your site.
The problem is with products images only. They couldn’t be imported.
Please try to change permissions for all .jpg files in the directory /public_html/wp-content/uploads/.

Thank you.
Regards,
Eva Kemp.

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fdizle

Participant

March 18, 2015 at 07:25

It’s ok thank you so much Eva!

See you again.

#50370 Copied

Eva Kemp

Support staff

March 18, 2015 at 09:03

Hello,

You’re welcome.

Regards,
Eva Kemp.

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