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I did everything required but unfortunately I could not download the theme, the problem still exists

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Alex Carter

smalameri

Participant

April 15, 2025 at 15:03

I did everything required but unfortunately I could not download the theme, the problem still exists, please can you solve my problem

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3 Answers

Alex Carter

Support staff

April 15, 2025 at 15:05

Hello,

Thank you for reaching out to us.

Do you mean that you are unable to import the demo version? If so, could you please provide a link to the specific version you would like to import?

Warm Regards,
The 8Theme Team

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smalameri

Participant

April 15, 2025 at 15:08

YES , I CAN NOT import the demo version

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Alex Carter

Support staff

April 15, 2025 at 15:52

Hello,

Please note that the changes made on your website are not appearing on the frontend because you are using a Content Delivery Network (CDN). We kindly recommend that you contact your hosting provider to either disable the caching or clear the cache. Once this is done, you should be able to see the imported demo content on your site.

We have temporarily disabled some third-party plugins on your website prior to importing the demo content. Once you confirm that the import has been completed successfully, you may re-enable the desired plugins. However, please note that each additional plugin may slightly affect your website’s performance.

Best regards,
The 8Theme Team

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