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I don't want product images to get cropped

This topic has 16 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

geeklover

Participant

May 4, 2018 at 09:12

Hi, we have installed plugin here http://ericantigaud.abouthotelier.gr/ , when products are displaying on a category the upper and the down section of the image is missing , see here a category http://ericantigaud.abouthotelier.gr/product-category/woman/ , the first image is this http://ericantigaud.abouthotelier.gr/wp-content/uploads/2018/04/DSC6687.jpg but it appears cropped like this http://ericantigaud.abouthotelier.gr/wp-content/uploads/2018/04/DSC6687-300×300.jpg

#192352 Copied

15 Answers

Olga Barlow

Support staff

May 4, 2018 at 15:25

Hello,

Check the documentation and follow the steps to change the image size or disable crop option https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

#192360 Copied

geeklover

Participant

May 7, 2018 at 09:43

Hi, I Go to Appearance > Customize Go to Appearance > Customize but it doesn’t load, there is just a blank page, also we noticed that in visual composer the “text block” element doesn’t work, it just shows is loading and nothing happens.
See video to understand what I mean here http://sitegeek.gr/videos/ericantigaud.mp4

Please, contact administrator
for this information.

#192419 Copied Theme version: 4.13 WooCommerce version: 3.2.5

Rose Tyler

Support staff

May 7, 2018 at 10:26

Hello,

Because you use old versions of theme and plugins, settings of images can be found in Woocommerce > Settings > Products > Display https://docs.woocommerce.com/document/fixing-blurry-product-images/
I do not see the problem with “text block” – http://prntscr.com/jeq4ci
Also, ask your hosting provider support to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#192433 Copied

geeklover

Participant

May 8, 2018 at 09:55

I updated everything, changed – post_max_size to 64M & – upload_max_filesize to 64M and everything is working fine now, thanks

#192535 Copied

Rose Tyler

Support staff

May 8, 2018 at 10:27

Hello,

You’re welcome!

Regards

#192536 Copied

geeklover

Participant

May 15, 2018 at 14:30

Hi again, a problem occured again although it was ok until yesterday, in visual composer the “text block” element doesn’t work, it just shows is loading and nothing happens.
Everything is updated , – post_max_size is 64M & – upload_max_filesize is 64M
it was fixed but now it occured again

#193016 Copied

Rose Tyler

Support staff

May 15, 2018 at 14:50

Hello,

I do not see the problem http://prntscr.com/ji637l Please clear cache and check one more time.
If you face any problem, please describe it in details.

Regards

#193018 Copied

geeklover

Participant

May 16, 2018 at 09:16

Check this video to see the problem http://sitegeek.gr/videos/ericantigaud-text-block.mp4 , on this video I try to edit this page http://ericantigaud.abouthotelier.gr/about-us-de-toute/ and whe I click to edit a text block it’s just loading doing nothing

#193066 Copied

Rose Tyler

Support staff

May 16, 2018 at 09:24

Hello,

Thanks for the reply.
Please watch this gif https://gyazo.com/8906b990d29fe222915423601863dfe4 I am using Chrome browser http://prntscr.com/jihzqo
Make sure you use not very old browser version.

Regards

#193067 Copied

geeklover

Participant

May 25, 2018 at 11:08

I also use chrome 66.0.3359.181 (64-bit)
but I still cannot edit a text block it’s just loading & doing nothing

#193594 Copied

Rose Tyler

Support staff

May 25, 2018 at 11:20

Dear @geeklover,

I use the same browser version, but do not face the problem on your site http://prntscr.com/jmfjqw Please try to disable additional browser extensions or edit the page from another computer. Also, check your internet connection.

Regards

#193597 Copied

geeklover

Participant

May 29, 2018 at 16:33

We tried on several PCs and on clean (from extensions) chrome but still the same problem.

#193801 Copied

Olga Barlow

Support staff

May 29, 2018 at 17:13

Hello,

Sorry, but we can’t reproduce the described issue on your installation https://gyazo.com/c1c35837e566b548b7b41834d1711264

Inspect the page, check if you have any errors in console. Try another browser. Do you have the same problem?

Regards

#193806 Copied

geeklover

Participant

May 30, 2018 at 10:40

It’s woking now on our PCs, I don’t know what happened.
Anyway thanks for your help.

#193867 Copied

Rose Tyler

Support staff

May 30, 2018 at 10:50

Hello,

Great.
Feel free to ask if you have any other questions.

Regards

#193869 Copied
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