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I encounter a lot of problem with the theme compatibility

This topic has 13 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Luca Rossi

Doussia

Participant

November 19, 2024 at 10:27

Hello,

I am contacting you because I have a lot of problem of compatibility on the theme (Not with others plugins)

I have style problem, for exemple on elementor since one of your colleague made change to resolve an Issue, the tablet responsive part is not editable, it’s always override by the mobile responsive.

I have a problem on the newsletter pop-up, on mobile it’s impossible to close it.

The loading of a page is very long, like if you don’t click on the screen nothing appear, I have tried disable all my cache plugin and all the cache option from the theme but nothing change.

Can you help me please ?

#424131 Copied Theme version: 9.4.3

12 Answers

Doussia

Participant

November 19, 2024 at 20:29

I also have another problem it’s that when I enable the option close all tabs on the single product page, on the preview all work well but on the website all the tabs are opened directly…

#424265 Copied

Doussia

Participant

November 19, 2024 at 20:31

Also another think on the backend this time,
On my browser I am now not able to publish my change on elementor, the bar disappear (Only on Arc browser)

#424266 Copied

Doussia

Participant

November 19, 2024 at 20:55

And also, I don’t know why but since you made some change on my store, on the checkout, the different shipping address form always show even if I don’t check the box that normally enable it

#424269 Copied

Luca Rossi

Support staff

November 21, 2024 at 06:09

Dear @Doussia,

We hope this message finds you well.

We have carefully reviewed your website but were unable to identify the issues you mentioned. To assist you more effectively, could you kindly provide us with screenshots and the specific links for each issue? This will allow us to investigate further and address your concerns promptly.

Additionally, we kindly request that you temporarily disable the WP-Rocket plugin to prevent any potential conflicts while making changes to your website.

Thank you for your cooperation. Please feel free to reach out if you have any further questions or need additional assistance.

Best regards,
The 8Theme Team.

#424455 Copied

Doussia

Participant

November 21, 2024 at 09:12

Hello,

Thank you for your answer, here is somme video to help you understand all my problems:

I have disabled WPRocket as you mention.

Please contact administrator
for this information.

#424488 Copied

Luca Rossi

Support staff

November 24, 2024 at 08:42

Hi @Doussia,

The quality of video is low. Please use this tool to make the screen record videos: https://chromewebstore.google.com/detail/awesome-screen-recorder-s/nlipoenfbbikpbjkfpfillcgkoblgpmj.

Additionally, we would appreciate it if you could temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your reference, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

After deactivating the unnecessary plugins, please clear your browser’s cache and check if the performance issue persists. This step is important, as third-party plugins can sometimes lead to conflicts.

Thank you for your cooperation.

Best regards,
The 8Theme Team.

#424895 Copied

Doussia

Participant

November 25, 2024 at 15:38

Hello,

I have check all my videos, they are on high quality and I rewatch them and I see clearly all the problems.

I disabled WPRocket only and a lot of problem disappear the problem is that now the site speed is very bad (29/1OO).

I will continue to check if there is more problem and I come back to you.

Have a nice day

#425156 Copied

Luca Rossi

Support staff

November 27, 2024 at 07:49

Dear @Doussia,

We hope this message finds you well.

We wanted to inform you that we have cleared the cache of the WP-Rocket plugin, disabled the plugin, and subsequently checked your website. The issues you mentioned appear to have been resolved, as demonstrated in the following recordings:

– [Video 1](https://www.awesomescreenshot.com/video/34048580?key=5d5bf8f839c44df80077a04018b5395b)
– [Video 2](https://www.awesomescreenshot.com/video/34048533?key=65d0a6ce589f34f29524bbc66a46df81)

In light of this, we recommend testing for potential conflicts between the WP-Rocket plugin and third-party plugins. To do so, please temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your convenience, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425406 Copied

Doussia

Participant

December 2, 2024 at 18:19

Thank you for your answer,

I have disable all unnecessary plugin, I clear the cache and it seams to work

I check your videos it works I see but now I have another problem it’s on my header, I have the same for all pages but it don’t appear has the same…

You can check there is a difference between pages and product pages:
https://doussia.fr/product/serum-bio-sebo-regulateur-cbd/
https://doussia.fr

Have a nice day

Please contact administrator
for this information.

#426231 Copied

Luca Rossi

Support staff

December 3, 2024 at 09:20

Dear @Doussia,

We hope this message finds you well.

We wanted to inform you that the missing styles have been restored. At your convenience, could you kindly review them and let us know if everything is now in order?

Thank you for your time and assistance.

Best regards,
The 8Theme Team

#426272 Copied

Doussia

Participant

December 3, 2024 at 10:09

Hello,

Sorry but the style are still the wrong, I test on others devices and different browsers and there is still a diff between the home page header and products header

#426280 Copied

Luca Rossi

Support staff

December 3, 2024 at 11:23

Dear @Doussia,

We hope this message finds you well.

Could you kindly ensure that all caches have been cleared? Additionally, we would greatly appreciate it if you could provide the relevant screenshots at your earliest convenience.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

#426287 Copied
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