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I encountered a serious problem with Frontend

This topic has 4 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Tony Rodriguez

Asmit Kumar Sah

Participant

May 28, 2024 at 05:08

I made off-canvas menu using elementor popup. The problem is i can see Site logo in Editor page but it is not seen in Frontend. I have provided screenshots for reference.
Please help me out with the solution.

Also, I Notice other people got reply with the same issue i posted yesterday. Am i less priority customer?? I havent got reply yet for any of my issue.

#396864 Copied Theme version: 9.3.10

3 Answers

Tony Rodriguez

Support staff

May 28, 2024 at 07:33

Hello, @Asmit Kumar Sah,

Thank you for reaching out to us with your concern.

Upon reviewing your website, we have noticed that the W3 Total Cache plugin is currently active. We recommend deactivating this plugin and then checking the site in a fresh browser to see if this resolves the problem you are experiencing.

Please be aware that cache plugins can sometimes prevent recent changes from being displayed on the front end of your website.

Should the issue persist, we kindly ask you to provide a screenshot of the problem along with Wp-admin access in the private content area. This will enable us to further investigate and assist you effectively.

Additionally, we strongly advise that you take a complete backup of your site before making any changes.

Thank you for your attention to this matter. We look forward to assisting you further.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#396887 Copied

Asmit Kumar Sah

Participant

May 28, 2024 at 13:11

Thanks, i deactivated W3 total cache plugin and my problem is solved. As i already deactivated cache plugin, which plugin would you suggest me to use for caching or if not plugin, what can be the process to speed up the website?

Please contact administrator
for this information.

#396961 Copied

Tony Rodriguez

Support staff

May 28, 2024 at 13:30

Hello, @Asmit Kumar Sah,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

#396963 Copied
Tagged: fix woocommerce frontend, frontend problem, resolve wordpress problems, troubleshooting woocommerce, woocommerce template errors, wordpress frontend issues, wordpress woocommerce templates
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