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I enter the purchase code for my product and it says it is incorrect.

This topic has 9 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

Gaston Garcia

Participant

September 25, 2024 at 15:07

As I said above, when I put my code on the site I am designing it tells me that it is incorrect.

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8 Answers

Rose Tyler

Support staff

September 25, 2024 at 15:15

Hello, Gaston Garcia,

Thank you for reaching out to us.

We tried to check the code using the Envato verification system and we get the response that the purchase code is not verified. Could you, please, check if everything is ok with your ThemeForest account? Because if the account is blocked or your purchase is canceled you won’t be able to use the code.

Best Regards,
8Theme’s Team

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Gaston Garcia

Participant

October 1, 2024 at 18:08

I already sent the query to Envato.

Now the same thing happened again as before, I was designing my website and it got stuck in the customizer again.

What’s wrong with the theme?

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Rose Tyler

Support staff

October 2, 2024 at 07:28

Hello, Gaston Garcia,

Could you record a video of your actions and the problem on your site?

Additionally, provide the URL of the site and temporary wp-admin access.

Best Regards,
8Theme’s Team

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Gaston Garcia

Participant

October 2, 2024 at 17:50

I’m redesigning my website, I started it on a fresh install, it doesn’t have any extra plugins or anything and there’s no way the customizer won’t load.
Debug mode is on.

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

October 3, 2024 at 16:28

Hello, Gaston Garcia,

Thank you for reaching out to us.

We have identified that the issue with the customizer loading is related to one of the uploaded SVG files. To assist you effectively, could you please provide us with FTP access? This will enable us to locate the problematic file and resolve the issue promptly.

Best regards,
The 8Theme Team

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Gaston Garcia

Participant

October 3, 2024 at 18:10

Please let me know, which SVG files are the problem

Please contact administrator
for this information.

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Gaston Garcia

Participant

October 4, 2024 at 20:30

Any news¡?

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Andrew Mitchell

Support staff

October 7, 2024 at 06:50

Hello, Gaston Garcia,

I hope this message finds you well.

We have successfully identified the specific SVG files that are causing issues with the loading of the customizer. The problematic SVGs are those used in the “Hostinger” label. Details are provided in the attached files.

Could you please temporarily disable this notification and check if the error persists?

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

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Tagged: best selling woocommerce solutions, correct product code entry, troubleshoot woocommerce purchase code, woocommerce product code issues, woocommerce themes purchase code
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