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I facing 4 major problems – Payment Method, CheckoutFields, ShippingZone, problem sometime mob/deskt

This topic has 3 replies, 3 voices, and was last updated 12 months ago ago by Andrew Mitchell

  • Avatar: Ibrahim Khalil
    Ibrahim Khalil
    Participant
    March 27, 2024 at 04:08

    Hi hope you are doing well.

    I encountered four major problems using your theme on my store. I want a quick solution to this. Please let me know why the problems are happening.

    1. Desktop or mobile version sometimes not working. Sometimes the mobile version is showing on the desktop and the desktop version is showing on the mobile. Although mobile and desktop settings are done the proper way with your header builder.

    2. Shipping charges are not changing as per shipping zone.

    3. I have added some payment method that is suitable for my country. But somehow the payment method is not showing on the check out page. There is only default payment method of woocommerce is showing.

    4. I want to modify checkout fields. The custom code I added to function.php to do this is not working at all.

    This is my shop url: https://www.ulgbd.com/

    Thanks and best wish
    Ibrahim Khalil

    Please, contact administrator
    for this information.
    #388735 Copied Theme version: 9.3
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 27, 2024 at 07:45

    Hello, @Ibrahim Khalil,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

    We trust this will resolve your issue.

    2/ &3/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    To troubleshoot your issue, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    4/ We would like to inform you that the layout of the checkout form field is the default configuration provided by the WooCommerce plugin.

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    Or You can use any third-party plugin for it, which better meets your requirements but at your own risk.

    We appreciate your understanding.

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #388753 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 3, 2024 at 18:42

    Dear Ibrahim Khalil,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #389886 Copied

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