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I get some errors when I install the theme as demo, version_info not installed

This topic has 7 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell

Artkim

Participant

January 17, 2024 at 09:03

Hello, it imports the demo but it does not fully import it, I think it imports some plugins incompletely. For example, the menu does not look like the demo. Or some views on the home page are missing.

When I install the theme it gives the following error

version_info not installed

#380178 Copied Theme version: 9.2.6

6 Answers

Tony Rodriguez

Support staff

January 17, 2024 at 09:15

Hello, @Artkim,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, please let us know which demo you want to import on your site: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#380180 Copied

Artkim

Participant

January 17, 2024 at 09:41

Hello, the theme is not installed as demo

Please contact administrator
for this information.

#380185 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 09:55

Hello, @Artkim,

Thank you for your response.

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/wKn5z6x

For this please contact your service provider and ask them to fix this.

2/ After that again import the demo on your site. we hope this will solve your issue.

Best Regards,
The 8Theme Team

#380189 Copied

Artkim

Participant

January 17, 2024 at 09:59

Hello, when we checked, all system requirements are met, there may be another problem.

#380191 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 11:11

Hello, @Artkim,

We have checked your site and found that there is a memory error on your site – https://prnt.sc/GbVhHgyqsbfZ Your hosting provider should be able to help you fix it. Also, you can read the next article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

We hope this helps.

Kind Regards,
8theme team

#380214 Copied

Andrew Mitchell

Support staff

January 17, 2024 at 12:28

Dear Artkim,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#380226 Copied
Tagged: demo theme troubleshooting, theme installation errors, version_info not installed, woocommerce theme issues, woocommerce wordpress templates, wordpress template errors
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I get some errors when I install the theme as demo, version_info not installed

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