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I got a popup error when I land into product page from shop page

This topic has 2 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

Hichem

Participant

October 7, 2024 at 18:58

the user face a popup error log saying something went wrong when he click into a product from the shop and being redirected properly to the product page but the popup needs to be closed by the user.

What can be the issue, could you please check my website through the credentials added in the private content area?

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#417652 Copied Theme version: 9.4.1

1 Answer

Tony Rodriguez

Support staff

October 8, 2024 at 07:16

Hello, @Hichem,

Thank you for contacting us and for using XStore.

1/ We have checked your website and found that the 500 error appears. 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#417693 Copied
Tagged: fix woocommerce popup error, product page popup error, shop page error fix, woocommerce error solution, woocommerce templates help, wordpress product page issues, wordpress woocommerce troubleshooting
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