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I had a Problem in Contact Us Page and home page and footer

This topic has 37 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Luca Rossi

albaghlisponge

Participant

March 11, 2024 at 08:21

I have three problems.

First: I have had a problem with contact form on the Contact Us page
The problem is that the form does not appear on the page.

Second: I want to view the home page at full screen width and I want to show the top in the
theme.

Third: I can’t add sections to the Footer

Files is visible for topic creator and
support staff only.

#386305 Copied Theme version: 9.2.9

36 Answers

Rose Tyler

Support staff

March 11, 2024 at 09:43

Hello,

Thank you for reaching out to us with your concerns. We are here to assist you with each of the issues you’ve encountered.

Please provide temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#386323 Copied

albaghlisponge

Participant

March 12, 2024 at 08:11

how can i giv you temporary access ، I mean what name of your account I have to give access to

#386481 Copied

Rose Tyler

Support staff

March 12, 2024 at 08:17

Hello,

Please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: https://prnt.sc/ckhMxl6bm0lT
– Any email address can be used for the new account, it does not have to be your personal email.

Best Regards,
8Theme’s Team

#386482 Copied

albaghlisponge

Participant

March 12, 2024 at 09:34

Private Content

Please contact administrator
for this information.

#386499 Copied

Rose Tyler

Support staff

March 12, 2024 at 10:23

Hello,

We appreciate your prompt response.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

https://prnt.sc/Lso7rMxk1yOw – we can’t log in. Please check credentials.

Best Regards,
8Theme’s Team

#386502 Copied

albaghlisponge

Participant

March 12, 2024 at 10:34

user name and passowrd

Please contact administrator
for this information.

#386507 Copied

Rose Tyler

Support staff

March 12, 2024 at 10:49

Hello,

We appreciate your prompt response.

We are writing to express our gratitude for your swift response to our previous communication. We kindly request that you assign the administrator role to our user account, as we are currently unable to access your Dashboard.

Best Regards,
8Theme’s Team

#386510 Copied

albaghlisponge

Participant

March 12, 2024 at 11:03

I created an Adminstrator role for you

#386511 Copied

Rose Tyler

Support staff

March 12, 2024 at 11:39

Hello,

We appreciate your prompt response.

1/ We’ve checked the Contact us page on your site and the contact form is visible there. Please check the link in Private Content area.

2/ To make the Home page content full width, set https://prnt.sc/BnTFfZQ9R2gL

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#386512 Copied

albaghlisponge

Participant

March 12, 2024 at 12:10

thank you
I modified some problems myself like the Contact us page but there are some problems I couldn’t solve like

1: I changed old footer but the New footer does not come with
the registry department in the newsletter.

2: I want to edit some texts within the cart page.

3: I can not search for products through the main search bar.

Files is visible for topic creator and
support staff only.

#386516 Copied

Rose Tyler

Support staff

March 12, 2024 at 14:59

Hello,

1/ https://prnt.sc/S1gnwWTimLDO please try to add this shortcode into the footer [mc4wp_form id=379]

2.1/ This text comes from WooCommerce plugin https://prnt.sc/YMiKymqyzzKd

2.2/ Please navigate to XStore > Theme options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

3/ As we can see, search by products works fine – https://prnt.sc/lF7l622ZEDJj

Best Regards,
8Theme’s Team

#386569 Copied

albaghlisponge

Participant

March 18, 2024 at 05:56

Hi, I want to change the location of these drag icons, and I want to move them next to the product counter
I want to put them in one row, that’s just in the computer, but in the phone, I don’t want to adjust.

Files is visible for topic creator and
support staff only.

#387269 Copied

Rose Tyler

Support staff

March 18, 2024 at 08:59

Hello,

We regret to inform you that due to the structure of the page content and its elements, such rearrangement cannot be accomplished.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#387293 Copied

albaghlisponge

Participant

March 18, 2024 at 09:35

for last problem: If I change page template the problem will solved ?

and I have another problem on Shop page , the Add to cart button don’t show full width on mobile, how can I change the button details ( button content ,color hover color and size)?

Files is visible for topic creator and
support staff only.

#387302 Copied

Rose Tyler

Support staff

March 18, 2024 at 13:16

Hello,

1/ Regarding your first inquiry, could you please clarify the issue you are referencing? The inability to insert content after the quantity field on a single product page, and before the “Add to Cart” button, is not an error but a predefined behavior for correct functionality.

2/ As for your second question, we are experiencing difficulty accessing the login page due to a redirect issue. Could you kindly provide us with the URL of the page containing the login form? This will enable us to troubleshoot the problem and gain access as needed.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#387358 Copied

albaghlisponge

Participant

March 19, 2024 at 07:08

the new URL for login

Please contact administrator
for this information.

#387448 Copied
Rose Tyler

Support staff

March 19, 2024 at 08:01
Hello,

We appreciate your prompt response.

The color of buttons can be changed via Theme Options > Styling > Light buttons.

The width of this button can be changed by adding custom CSS code in Theme Options > Theme Custom CSS > Global:
```
.content-product .button {
    width: 100%;
}
```
Best Regards,
8Theme’s Team
#387460 Copied
albaghlisponge

Participant

March 19, 2024 at 11:09

We have a big problem responding, head area,
This problem appears in inspect mode on PC and also appears when using IOS phone system but in android it works well

Files is visible for topic creator and
support staff only.

#387497 Copied

Rose Tyler

Support staff

March 19, 2024 at 11:17

Hello,

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

#387498 Copied

albaghlisponge

Participant

March 23, 2024 at 13:32

I have two problems.
First: In the blog section I can not view the articles correctly so that
Photos of articles in the desired form will appear only in one article I will attach to you
Images illustrating this.
Second: In the phone mode I want to view the content of the home page more broadly or in other sense I want
Reduce blank distances on both sides of the page

Files is visible for topic creator and
support staff only.

#388213 Copied

Rose Tyler

Support staff

March 23, 2024 at 19:23

Hello, Albaghlisponge,

1/ Please ensure that you have uploaded the Featured Images for your posts – https://prnt.sc/8MD1K8u4Ylcm

2/ Here are examples:
https://prnt.sc/XqzQtpkd8IPT > https://prnt.sc/vD0ujrwmyoAi
https://prnt.sc/qRCDK0SMOOgl > https://prnt.sc/Iw91BtGR9QUK
We have not saved these settings.

Kind Regards,
8theme team

#388247 Copied

albaghlisponge

Participant

March 24, 2024 at 05:49

Sorry
Duplicate Message

Files is visible for topic creator and
support staff only.

#388282 Copied

Rose Tyler

Support staff

March 24, 2024 at 08:03

Hello, Albaghlisponge,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#388290 Copied

albaghlisponge

Participant

March 24, 2024 at 13:28

Hello!
Thank you for your good cooperation.
I had a problem, which is that the client can only do (log in) and can’t do (sign in), now I want to add sign in section

Files is visible for topic creator and
support staff only.

#388349 Copied

Rose Tyler

Support staff

March 24, 2024 at 16:33

Hello, Albaghlisponge,

We kindly request that you take a moment to review the following article, which provides guidance on enabling user registration on your website: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#388365 Copied

albaghlisponge

Participant

March 25, 2024 at 08:19

I do not fined my last question and your reply about it
Thank you. The last message and reply came out after you sent this message.

#388422 Copied

Rose Tyler

Support staff

March 25, 2024 at 09:22

Hello, Albaghlisponge,

We hope that all your inquiries have been resolved to date. Should you have any new questions or issues, please do not hesitate to initiate a new topic on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#388442 Copied

albaghlisponge

Participant

March 27, 2024 at 07:06

Hello, I have had a problem with the product page which is that the data for the product and the purchase process do not appear other than just one line, I think it happened after I made an update to Xstore Core plugin

I knew the problem because of Rank Math SEO plugin but how to solve the problem so that I could use this tool??

Files is visible for topic creator and
support staff only.

#388745 Copied

Rose Tyler

Support staff

March 27, 2024 at 08:43

Hello, Albaghlisponge,

We hope this message finds you well.

Could you please confirm if the issue you are experiencing is resolved upon deactivating the Rank Math SEO plugin? If this is the case, we kindly suggest reaching out to the plugin’s support team for further assistance.

Best Regards,
The 8Theme Team

#388762 Copied
Tagged: best selling woocommerce troubleshooting, contact us page issue, footer problem woocommerce, home page error woocommerce, woocommerce themes problem
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