I had a Problem in Contact Us Page and home page and footer

Hello,

Thank you for reaching out to us with your concerns. We are here to assist you with each of the issues you’ve encountered.

Please provide temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: https://prnt.sc/ckhMxl6bm0lT
– Any email address can be used for the new account, it does not have to be your personal email.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

https://prnt.sc/Lso7rMxk1yOw – we can’t log in. Please check credentials.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We are writing to express our gratitude for your swift response to our previous communication. We kindly request that you assign the administrator role to our user account, as we are currently unable to access your Dashboard.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ We’ve checked the Contact us page on your site and the contact form is visible there. Please check the link in Private Content area.

2/ To make the Home page content full width, set https://prnt.sc/BnTFfZQ9R2gL

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

1/ https://prnt.sc/S1gnwWTimLDO please try to add this shortcode into the footer [mc4wp_form id=379]

2.1/ This text comes from WooCommerce plugin https://prnt.sc/YMiKymqyzzKd

2.2/ Please navigate to XStore > Theme options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

3/ As we can see, search by products works fine – https://prnt.sc/lF7l622ZEDJj

Best Regards,
8Theme’s Team

Hello,

We regret to inform you that due to the structure of the page content and its elements, such rearrangement cannot be accomplished.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

1/ Regarding your first inquiry, could you please clarify the issue you are referencing? The inability to insert content after the quantity field on a single product page, and before the “Add to Cart” button, is not an error but a predefined behavior for correct functionality.

2/ As for your second question, we are experiencing difficulty accessing the login page due to a redirect issue. Could you kindly provide us with the URL of the page containing the login form? This will enable us to troubleshoot the problem and gain access as needed.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

The color of buttons can be changed via Theme Options > Styling > Light buttons.

The width of this button can be changed by adding custom CSS code in Theme Options > Theme Custom CSS > Global:

.content-product .button {
    width: 100%;
}

Best Regards,
8Theme’s Team

Hello,

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, Albaghlisponge,

1/ Please ensure that you have uploaded the Featured Images for your posts – https://prnt.sc/8MD1K8u4Ylcm

2/ Here are examples:
https://prnt.sc/XqzQtpkd8IPT > https://prnt.sc/vD0ujrwmyoAi
https://prnt.sc/qRCDK0SMOOgl > https://prnt.sc/Iw91BtGR9QUK
We have not saved these settings.

Kind Regards,
8theme team

Hello, Albaghlisponge,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Albaghlisponge,

We kindly request that you take a moment to review the following article, which provides guidance on enabling user registration on your website: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Albaghlisponge,

We hope that all your inquiries have been resolved to date. Should you have any new questions or issues, please do not hesitate to initiate a new topic on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Albaghlisponge,

We hope this message finds you well.

Could you please confirm if the issue you are experiencing is resolved upon deactivating the Rank Math SEO plugin? If this is the case, we kindly suggest reaching out to the plugin’s support team for further assistance.

Best Regards,
The 8Theme Team