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I have 2 problems that cant do can you help me

This topic has 46 replies, 3 voices, and was last updated 7 months ago ago by Rose Tyler

Amareen

Participant

May 18, 2024 at 10:38

this is the update

Please contact administrator
for this information.

#395754 Copied

Amareen

Participant

May 18, 2024 at 11:01

here is the update

Please contact administrator
for this information.

#395760 Copied

Amareen

Participant

May 18, 2024 at 11:03

did you get FTP new update

#395762 Copied

Rose Tyler

Support staff

May 18, 2024 at 12:33

Hello, Amareen,

1/ We’ve checked and see that our theme is not a reason for showing 1 product per row on the Shop page, to confirm it we’ve activated another theme on your site (Storefront – default WooComemrce theme), here is the result – https://prnt.sc/kYd0BTrKBoTj
This means that any theme you activate will give you the same result, there is something from the Elementor plugins (Elementor Pro or Pro Elements) side that causes this behavior. To solve the issue you need to contact support of the plugin directly. Sorry, but theme authors can’t help here, unfortunately, because the situation is independent of the theme.

2/ Please do not change wp-admin and FTP access, we see something that isn’t related to the current issue, but that should be fixed. Our dev team will check it after the weekend.

Kind Regards,
8theme team

#395773 Copied

Amareen

Participant

May 19, 2024 at 08:27

update password wordpress

Please contact administrator
for this information.

#395837 Copied

Amareen

Participant

May 19, 2024 at 08:28

i have down grade my elementor pro now it work fine

#395838 Copied

Amareen

Participant

May 20, 2024 at 06:50

hello did you fixed the problem on your side

#395904 Copied

Amareen

Participant

May 20, 2024 at 09:51

hello any update

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Jack Richardson

Support staff

May 20, 2024 at 14:09

Dear @Amareen,

I hope this message finds you well.

Upon reviewing your case, we have thoroughly checked our code and confirmed that the issue does not originate from our end. It appears that the errors you encountered previously may have been due to both the Elementor PRO and PRO Elements plugins being activated simultaneously. We recommend choosing one of these plugins to activate, as there is no necessity to have both running at the same time.

Should you experience any further issues, please do not hesitate to contact us. Additionally, if there have been any changes to your FTP or WP-admin access credentials, kindly provide the updated details to facilitate our support.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#395977 Copied

Amareen

Participant

May 20, 2024 at 15:04

ok

#395989 Copied

Amareen

Participant

May 20, 2024 at 15:11

I can I change the font size and how can I change the sell boaster in another language

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support staff only.

#395990 Copied

Amareen

Participant

May 20, 2024 at 17:09

i cannot change the font size

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support staff only.

#396011 Copied

Amareen

Participant

May 20, 2024 at 17:15

where can i adjust the picture size for mobile view

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support staff only.

#396013 Copied
Rose Tyler

Support staff

May 21, 2024 at 08:29
Dear @Amareen,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

1/ Font size should be set in px, for example – https://prnt.sc/LIsE1KM9-Gru and https://prnt.sc/Z4tKjnrIF1AD

2/ Please read this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and create a translation for the XStore Core plugin to translate strings of sales booster.

3/ The next code can be used in Theme Options > Theme custom CSS > Custom CSS for mobile:
```
.page-heading.bc-type-left2 {
    padding-top: 30px;
    padding-bottom: 30px;
}
```
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#396065 Copied
Amareen

Participant

May 22, 2024 at 09:48

how can i set up Breadcrumbs heading size and font for each view desktop iPad and mobile and what should be the size of the picture

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support staff only.

#396214 Copied

Rose Tyler

Support staff

May 22, 2024 at 10:57

Hello, Amareen,

The option for breadcrumbs font size works for all devices, try to use not px but vh and check the result.
About image size, it can be edited by changing padding in vw https://prnt.sc/bf4tTNZASaAY Please test.
Read more – https://www.w3schools.com/cssref/css_units.php

Kind Regards,
8theme team

#396227 Copied
Tagged: problem solving wordpress, woocommerce issues, woocommerce problem assistance, woocommerce wordpress themes, wordpress theme help, wordpress theme solutions, wordpress theme support
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