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I have a Contact Form 7 added to my website, but I’m not receiving emails from this form.

This topic has 6 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

Daniyal

Participant

May 20, 2024 at 07:31

Hi Support Team, I have a Contact Form 7 added to my website, but I’m not receiving emails from this form. Initially, it was working fine, but then suddenly the emails stopped coming. Please check and resolve this issue.

Thank you.

https://gyazo.com/6c5f67ec6ca89c6716173209ef4127bc

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#395911 Copied Theme version: 9.3.10

5 Answers

Tony Rodriguez

Support staff

May 20, 2024 at 08:18

Hello, @Daniyal,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We are currently experiencing difficulties accessing your website. For your reference, We have attached an image that illustrates the issue we are encountering. https://paste.pics/QYUH8

We would appreciate your assistance in resolving this matter at your earliest convenience.

2/ Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

If the issue persists with the (Storefront) theme, We would recommend that you, Please contact the plugin author or support team: https://contactform7.com/support/

Once the issue is resolved with the WooCommerce default theme – Storefront then It will auto work correctly with the XStore theme.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#395915 Copied

Daniyal

Participant

May 20, 2024 at 11:40

Please check again, And I resolve the contact form issue by Hostinger support. Now can help me in this issue

Yesterday, I requested a change on my website’s single product page. Next to the rating review, the reviews count is showing, followed by the text “Customer Reviews.” I asked to change “Customer Reviews” to just “Reviews,” while keeping the count. You have changed the text to “Reviews,” but now the reviews count is not showing on the single product page.

Please resolve this issue.

Thank you.

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#395944 Copied

Tony Rodriguez

Support staff

May 20, 2024 at 12:06

Hello, @Daniyal,

2/ We have conducted a thorough review of your website and are pleased to confirm that there are no issues with the display of text reviews and review counts on the single product page. For your reference, we have attached an image that illustrates the correct display.

It appears that the issue you are experiencing may be related to caching. We kindly suggest clearing your browser’s cache and any plugin caches. Additionally, please try accessing your site using a different browser to see if the issue persists.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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#395947 Copied

Daniyal

Participant

May 20, 2024 at 12:22

Ohh I See,

1. Cache Problem: The website frequently requires clearing the cache. Is there a way to permanently clear the cache on a WordPress website?

2. Discount Message: In the Xstore theme, I want to display a message below the discount price on the single product page, showing “Save xyz discount” (for example: “You Save $10”). Can we achieve this? Please refer to this example for reference: https://www.cotopaxi.com/products/teca-fleece-womens?variant=40154052821053

#395949 Copied

Tony Rodriguez

Support staff

May 20, 2024 at 13:02

Hello, @Daniyal,

1/ If you are committed to permanently clearing the cache, we kindly recommend deactivating the cache plugin and CDN on your website while it is in development mode.

It will show you that the recent changes will be directly reflected on your website.

2/ We regret to inform you that the option or method you are inquiring about is not available by default. Implementing this feature would require additional code customization. Alternatively, you may consider using a third-party plugin to achieve this functionality; however, please be aware that this is at your own risk.

We also encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Thank you for your understanding.

Best Regards,
8Theme’s Team

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Tagged: contact form 7, contact form troubleshooting, form email issue, not receiving emails, woocommerce form problems, wordpress email solutions, wordpress woocommerce templates
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