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I have a major defect in the site and I do not know where the defect

This topic has 12 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

ahmed

Participant

September 16, 2024 at 14:55

I have a major defect in the site and I do not know where the defect comes from, but I did everything from checking and the error was in the template. I disabled the add-ons and everything, the drop-down menu, the folder, the Mentor icons, and everything on the site does not appear in the appropriate format as it was before, and the patcher does not work correctly.

Files is visible for topic creator and
support staff only.

#414561 Copied Theme version: 9.4.1

11 Answers

Rose Tyler

Support staff

September 16, 2024 at 15:19

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#414568 Copied

ahmed

Participant

September 16, 2024 at 15:28

Sent

Please contact administrator
for this information.

#414571 Copied

Rose Tyler

Support staff

September 16, 2024 at 15:42

Hello,

We appreciate your prompt response.

We have disabled the Menu Cache, Static Blocks Cache, and the option to Remove Query Strings From Static Resources. These changes were made through Theme Options > Speed Optimization to address a compatibility issue with the cache plugin settings on your website.

Best Regards,
8Theme’s Team

#414574 Copied

ahmed

Participant

September 16, 2024 at 15:52

Well, brother, thank you for your wonderful effort, but the drop-down menu appears well on the main menu and is not appropriate on the rest of the pages.

#414580 Copied

Jack Richardson

Support staff

September 16, 2024 at 15:58

Hello @ahmed
Please, provide us in private are the URLs of pages where you see such issue, attaching the screenshots for better understanding.
Currently, we don’t see any issues on your web-site.
Kind regards, Jack Richardson

#414581 Copied

ahmed

Participant

September 16, 2024 at 16:04

https://antekat.com/%d8%a7%d9%84%d9%85%d8%aa%d8%ac%d8%b1/

Files is visible for topic creator and
support staff only.

#414583 Copied

ahmed

Participant

September 16, 2024 at 16:36

There is also a message on the site
Template File: No Templates for condition > /themes/xstore/page.php

#414584 Copied

ahmed

Participant

September 16, 2024 at 18:06

hi

#414588 Copied

ahmed

Participant

September 16, 2024 at 18:50

lock

Files is visible for topic creator and
support staff only.

#414593 Copied

Jack Richardson

Support staff

September 17, 2024 at 07:08

Dear @ahmed,

We hope this message finds you well. We have conducted a thorough review of the issue you reported and have inspected the following pages on our website:

1. Home page (Incognito browser window): https://prnt.sc/6EYZzq6wDzm0
2. Cart page (Incognito browser window): https://prnt.sc/vJfSIPLhj3K5
3. Checkout page (Incognito browser window): https://prnt.sc/axtEFmA4XT9h
4. Home page (Default browser window): https://prnt.sc/7PvbBtV_2Rwl
5. Cart page (Default browser window): https://prnt.sc/fFHiovfbnDg9
6. Checkout page (Default browser window): https://prnt.sc/Zz9cS61XVjLG

Based on our review, there are no visible issues from our side. We kindly request that you ensure the CDN cache is fully flushed within the CDN’s settings. Additionally, please clear your browser cache before testing the issue again. We also recommend testing the website on multiple devices to avoid discrepancies that may arise from over-caching on a single device.

Please conduct these tests and let us know if you continue to experience any problems. Your feedback is invaluable to us.

Best regards,
Jack Richardson
8Theme’s Team

#414649 Copied

Andrew Mitchell

Support staff

September 17, 2024 at 08:06

Dear ahmed,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#414666 Copied
Tagged: fix woocommerce site defect, identify woocommerce website fault, solving woocommerce theme problems, wordpress site major defect, wordpress woocommerce themes defect, wordpress woocommerce troubleshooting
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I have a major defect in the site and I do not know where the defect

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