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I have a problem with the description Tap disappearing from recent products I add

This topic has 2 replies, 2 voices, and was last updated 15 minutes ago ago by Rose Tyler

  • Avatar: tareqabodohon
    tareqabodohon
    Participant
    December 12, 2024 at 09:19

    hello
    I have a problem with the description disappearing from recent products I add
    Old Products Description tab appears correctly
    But new products disappear and neither the description nor the references ever appear
    For example this
    https://store.nine-soft.com/product/nthzam-iedartt-tajer-alsearat/

    Files is visible for topic creator and
    support staff only.
    #427329 Copied Theme version: 9.4.5
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 09:44

    Hello,

    Thank you for reaching out to us.

    We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

    If this doesn’t help, provide us with temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #427336 Copied
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