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I have a problem with the template for cosmetics

This topic has 21 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

Zito9

Participant

July 15, 2024 at 18:16

Hey,

I have a problem with the template for cosmetics. As you can see on the product page, the thumbnails of the other images are not visible below the main image.

Please, contact administrator
for this information.

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support staff only.

#404910 Copied Theme version: 9.3.15

20 Answers

Andrew Mitchell

Support staff

July 16, 2024 at 07:50

Hello Zito9,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with the visibility of thumbnails on the product page of your cosmetics template. We apologize for any inconvenience this may have caused.

We’ve disabled “Disable Theme Swiper JS” via Theme Options > Speed Optimization.

Please clear the cache and check how it works now.

Warm Regards,
The 8Theme Team

#404972 Copied

Zito9

Participant

July 17, 2024 at 14:24

thanks, i love your support again and again;

I have an issue with the product page description. There is a 20px padding on mobile, which is not desirable. Additionally, on the checkout page, a message on the green card shows that a product has been added to the cart, which looks strange. Please help me fix these issues. Thank you.

Files is visible for topic creator and
support staff only.

#405415 Copied

Andrew Mitchell

Support staff

July 17, 2024 at 15:54

Thank you for reaching out and for your kind words about our support!

We have addressed the issue you mentioned regarding the 20px padding on the product page description for mobile devices, as well as the message appearance on the green card at the checkout page. Please check to see if everything now looks as expected on your end.

Should you have any more questions or require further assistance, feel free to contact us again.

Best Regards,
8Theme’s Team

#405440 Copied

Zito9

Participant

July 17, 2024 at 17:54

is there another problem with the variant selector on mobile? You can see the issue with the width.

Files is visible for topic creator and
support staff only.

#405463 Copied

Andrew Mitchell

Support staff

July 18, 2024 at 09:02

Hello, Zito9,

We hope this message finds you well. We are pleased to inform you that the error you reported has been successfully corrected. We kindly ask you to verify the resolution at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#405541 Copied

Zito9

Participant

July 18, 2024 at 14:23

Thank you so much for your help, and I’m sorry again about the disturbance. The options button issue on top of the product page is solved, but the sticky “Add to Cart” button at the bottom of the page is still not working properly.

Files is visible for topic creator and
support staff only.

#405647 Copied

Zito9

Participant

July 18, 2024 at 15:14

must do that

Files is visible for topic creator and
support staff only.

#405660 Copied

Jack Richardson

Support staff

July 18, 2024 at 15:46

Hello @Zito9,

We hope this message finds you well. We are pleased to inform you that the issue with select you reported has been successfully fixed. We kindly ask you to verify the resolution at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
8Theme’s Team

#405666 Copied

Zito9

Participant

July 19, 2024 at 20:42

Thank so much,

I am experiencing a user experience issue on the mobile version of my checkout page. When adding billing details and clicking the “Continue to Shipping” button, the page scrolls to the bottom instead of navigating to the shipping address tab. This issue has caused a significant increase in abandoned checkouts, as many users leave our store at this stage. Could you please test this on my website?

#405931 Copied

Jack Richardson

Support staff

July 20, 2024 at 07:27

Hello @Zito9,

We made few tests and didn’t see such issue on your web-site. Could you please, provide us the video of the problem ?

Kind regards,
Jack Richardson

#405964 Copied

Zito9

Participant

July 21, 2024 at 16:45

You can check url

Please contact administrator
for this information.

#406188 Copied

Jack Richardson

Support staff

July 22, 2024 at 09:00

Dear @Zito9,

I hope this message finds you well. We regret to inform you that we are unable to access the video you shared via Google Drive due to permission restrictions. To facilitate a smoother review process, could you kindly upload the video to a server such as https://wetransfer.com/ and provide us with the download link?

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme’s Team

#406268 Copied

Zito9

Participant

July 22, 2024 at 12:42

check the url

Please contact administrator
for this information.

#406337 Copied

Jack Richardson

Support staff

July 22, 2024 at 14:49

Hello @Zito9,

We would ask to deactivate the “Header Sticky” option that can be found under next path -> Theme Options -> WooCommerce -> Cart/Checkout layout.

Kind regards,
Jack Richardson
The 8theme’s team

#406367 Copied

Zito9

Participant

July 22, 2024 at 15:01

I deactivated the ‘Header Sticky’ option, but the problem persists.

#406369 Copied

Jack Richardson

Support staff

July 22, 2024 at 16:31

Hello @Zito9
Could you please, clear your CDN and check then ? We made a modifications in next file:
xstore/js/modules/ethemeCheckoutPage.min.js
and uploaded updated version on your web-site.
Kind regards, Jack Richardson

#406395 Copied

Zito9

Participant

July 22, 2024 at 16:37

Cache cleared

#406396 Copied

Rose Tyler

Support staff

July 23, 2024 at 07:35

Hello @Zito9,

Is there anything else we can help you with?

Warm Regards,
The 8Theme Team

#406454 Copied

Zito9

Participant

July 23, 2024 at 15:07

thank you so much

#406570 Copied

Andrew Mitchell

Support staff

July 23, 2024 at 15:07

Dear Zito9,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#406571 Copied
Tagged: cosmetics template issues, cosmetics woocommerce template solutions, fixing woocommerce template, template problem solving, woocommerce cosmetics template help, wordpress template troubleshooting, wordpress woocommerce templates
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I have a problem with the template for cosmetics

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