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I have a recurring problem with the way the product is displayed

This topic has 5 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Jack Richardson

tareqabodohon

Participant

December 22, 2024 at 10:58

Welcome
I have a recurring problem with the way the product is displayed
When adding the product for the first time, it appears on the entire page, and when modified, the width of the product varies as in the following image
This problem appears in some products
I tried changing the view to full page view and it didn’t solve the problem
Link to the product containing the problem
https://store.nine-soft.com/product/canon-printer-pixma-g3430/

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4 Answers

tareqabodohon

Participant

December 24, 2024 at 06:37

hello ?

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Jack Richardson

Support staff

December 24, 2024 at 15:13

Hello @tareqabodohon
Could you please, provide the correct wp-admin access to your web-site so we check the settings of your products there ?
Kind regards, Jack Richardson
The 8theme’s team

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tareqabodohon

Participant

December 24, 2024 at 15:24

the wp-admin USer

Please contact administrator
for this information.

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Jack Richardson

Support staff

December 24, 2024 at 16:55

Dear @tareqabodohon,

We hope this message finds you well.

Upon investigating the issue with certain products displaying a broken structure, we have identified that the problem is related to the content displayed within the product tabs. When the tabs are removed, the design appears to function normally, as shown in this screenshot: https://prnt.sc/PGAJpTmDff6J.

Our analysis indicates that there is likely some HTML code within the tabs that is missing a closing </div> tag. Specifically, we found 689 opening <div> tags and only 686 closing </div> tags in the page source, which suggests a discrepancy in the code.

Unfortunately, we are unable to pinpoint the exact source of the problematic code. It appears to be custom code, possibly originating from a plugin, and the content is in Arabic, which makes it more challenging for us to investigate further.

We kindly request that you review the content within the product tabs on your end to identify and resolve the issue. If you require any further assistance or guidance, please do not hesitate to reach out to us.

This bug is not related to our theme but rather to the custom HTML code you insterted for those products.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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