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I have a XStore Blank page - by Antoine Cote

This topic has 4 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: Antoine Cote
    Antoine Cote
    Participant
    December 15, 2020 at 20:32

    I currently have my XStore blank page on customize section. What I need to do to retreive this section?

    #264198 Copied Theme version: 6.1.5 WooCommerce version: 3.7.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 16, 2020 at 11:53

    Hello,

    1) Update theme and XStore core plugin to latest version (7.2.1 and 3.2.1)
    2) Check the server error logs. What errors do you have there?

    Regards

    #264313 Copied
    Avatar: Antoine Cote
    Antoine Cote
    Participant
    December 17, 2020 at 16:59

    Is it possible Wihout to update the plugin to fix the problem.. I a huge website and we dont have to fix if it cause a bug or crash the website.

    #264603 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 17, 2020 at 19:38

    Hello,

    6.1.5 version of theme is out of date version. So, it could be the reason of the problem. But you did not provide server error logs, so can’t be sure. Anyway, in your case, we would recommend you to create staging site (full copy of the existing site) and provide us with WP Dashboard and FTP access to your staging site. We’ll help you with theme update, you’ll check if everything is ok. If yes then we’ll help you with the production site update.

    Regards

    #264660 Copied
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