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I have an issue with shop page when i go to page 50 i have this error “There has been a critical

This topic has 12 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

Lokman

Participant

September 16, 2024 at 18:09

i have an issue with shop page when i go to page 50 i have this error “There has been a critical error on this website.” Please help me

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support staff only.

#414590 Copied Theme version: 9.4.1

11 Answers

Rose Tyler

Support staff

September 17, 2024 at 07:33

Hello, Lokman,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Provide us with FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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Lokman

Participant

September 17, 2024 at 08:39

i wrote a user name and password on Private content area

Please contact administrator
for this information.

#414672 Copied

Rose Tyler

Support staff

September 17, 2024 at 09:10

Hello, Lokman,

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will create access for you.

Best Regards,
8Theme’s Team

#414678 Copied

Lokman

Participant

September 17, 2024 at 11:33

i use Hosdtinger how can i do this ?

#414707 Copied

Rose Tyler

Support staff

September 17, 2024 at 12:13

Hello, Lokman,

Please read the documentation of Hosdtinger and contact their support. For example – https://support.hostinger.com/en/articles/4480505-how-to-connect-to-your-account-using-ftp https://www.hostinger.com/tutorials/how-to-create-ftp-accounts

FTP credentials for us should be provided in the following format:
– Hostname:
– User:
– Password:
– Protocol:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#414722 Copied

Lokman

Participant

November 1, 2024 at 20:00

i typed the FTP credentials in privet content

and the page have the error is in the below link

https://originalskingdom.com/womens-kingdom/page/6/

Please contact administrator
for this information.

#421354 Copied

Jack Richardson

Support staff

November 4, 2024 at 14:09

Hello @Lokman
Could you please, check now ?
Kind regards, Jack Richardson

#422038 Copied

Lokman

Participant

November 9, 2024 at 18:56

i have same issue in the link in the private content area

Please contact administrator
for this information.

#422606 Copied

Jack Richardson

Support staff

November 11, 2024 at 15:09

Dear @Lokman,

I hope this message finds you well.

Could you kindly check the search results page now? It appears that a backup of your previous settings, where the issue was present, had been activated. We have made the necessary adjustments to some strings in the options, and the error should now be resolved.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

#422786 Copied

Lokman

Participant

November 18, 2024 at 18:27

Same issue when i added more than 10 products in shopping cart when i logged in by admin user

I added screen shot in private area content

Files is visible for topic creator and
support staff only.

#424043 Copied

Jack Richardson

Support staff

November 20, 2024 at 07:53

Dear @Lokman,

I hope this message finds you well.

Could you kindly test if the same issue occurs when using a default theme, such as Storefront? Since the functionality of the mini-cart is based on WooCommerce plugin functions and actions, it is possible that the issue may persist with other themes as well.

Thank you for your assistance.

Best regards,
Jack Richardson
8Theme Team

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Tagged: page 50 error solution, shop page issue, troubleshoot woocommerce issues, woocommerce critical error, woocommerce error fix, wordpress themes problem
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