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I have completed the customization of the site but none of my edits are pulling through

This topic has 8 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

Buhle

Participant

May 8, 2023 at 21:07

Hi there,

I have completed customizing my site, i.e. Updated the logo and other content including images, but when I go to visit site or visit shop, it doesn’t look like I’ve done anything. None of the changes I have made seep to have stuck, but when I select customize, I see the updates and changes made and the site looks the way I want it.

Please advise

#355994 Copied Theme version: 5.1.3

7 Answers

Tony Rodriguez

Support staff

May 9, 2023 at 05:18

Hello, Buhle,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

2) We suggest that you attempt to temporarily disable any CDN caching and cache plugins, and clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

If the issue persists afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356007 Copied

Buhle

Participant

May 9, 2023 at 07:58

Hi there,

Problem persists.

Additionally, I tried to access the live site on mobile but the only thing that is displayed is the footer. I cant access the homepage or the shop.

Please contact administrator
for this information.

#356032 Copied

Tony Rodriguez

Support staff

May 9, 2023 at 08:30

Hello, Buhle,

1)We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have removed the multiple header condition.

We have created a video for you to view for reference. Please take the time to watch it in its entirety. The video URL can be found in the private content area.

2) We have conducted a mobile check of your website and found no issues. The website appears to be functioning properly. We have recorded a video for your reference. Please watch it in its entirety. https://www.veed.io/view/390206e9-410e-409c-8ae8-0a57cd63aca5?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#356040 Copied

Buhle

Participant

May 9, 2023 at 16:57

Please use the same details to look at it again. I was forced to restore the old backup and lost all the changes you made.
As I was unable to do any further edits to the homepage.
I was no longer getting an option to customize.

#356142 Copied

Tony Rodriguez

Support staff

May 10, 2023 at 08:06

Hello, Buhle,

Sorry for the inconvenience but your provided wp-admin login details not valid/working , please provide us with valid/working login details of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We hope this is helpful.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#356200 Copied

Buhle

Participant

May 10, 2023 at 08:15

Hi Tony

Thanks for coming back to me.
I have created the details.

Please contact administrator
for this information.

#356202 Copied

Tony Rodriguez

Support staff

May 10, 2023 at 09:11

Hello, Buhle,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have removed the multiple header condition.

We have created a video for you to view for reference. Please take the time to watch it in its entirety. The video URL can be found in the private content area.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#356216 Copied
Tagged: customization, editing, pulling through, templates, woocommerce, wordpress
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