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I have empty cart problem it i ad items in my cart then i want to complete my order

This topic has 7 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Tony Rodriguez

faisal

Participant

December 5, 2024 at 19:38

i have empty cart problem it i ad items in my cart then i want to complete my order i is tell me this (YOUR SHOPPING CART IS EMPTY We invite you to get acquainted with an assortment of our shop. Surely you can find something for yourself! )

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#426602 Copied Theme version: 9.4.4

6 Answers

Tony Rodriguez

Support staff

December 6, 2024 at 06:45

Hello, @faisal,

Thank you for contacting us and for using XStore.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear to us. Could you please provide more detailed information about your specific request or the goal you wish to achieve? This will help us better understand your needs and assist you more effectively.

Additionally, we would appreciate it if you could share the following:
1. Access to your site’s WordPress admin panel (please provide this information in the private content area for security purposes).
2. Screenshots of the issue, with relevant areas marked, to help us gain a clearer understanding of the problem.

Once we have this information, we will promptly review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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faisal

Participant

December 6, 2024 at 11:34

If I add a product to the shopping cart and request to complete the order, after pressing the complete order button, the shopping cart will be empty

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Tony Rodriguez

Support staff

December 6, 2024 at 11:56

Hello, @faisal,

Thank you for your response.

We understand your concern, To troubleshoot your issue, please follow the steps below.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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faisal

Participant

December 6, 2024 at 14:19

Private content area

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faisal

Participant

December 6, 2024 at 14:19

ok

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Tony Rodriguez

Support staff

December 7, 2024 at 05:35

Hello, @faisal,

Thank you for your response.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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