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I have installed xstore theme but theme option not working properly and I can’t edit any section

This topic has 4 replies, 2 voices, and was last updated 54 minutes ago ago by Mosaraf

Mosaraf

Participant

November 19, 2024 at 11:33

Before I was using elessi theme for my website and now I have changed my theme into Xstore. But after installed successfully I found issues during customize theme specially theme option. Theme option not working smoothly suppose if I want to edit header section it is taking too much time to respond

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3 Answers

Rose Tyler

Support staff

November 19, 2024 at 11:36

Hello,

Thank you for reaching out to us.

Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Mosaraf

Participant

November 19, 2024 at 11:46

Please check private content area

Content is visible for topic creator and
support staff only.

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Mosaraf

Participant

November 19, 2024 at 12:37

Hello did you check?

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