Return to previous page

I have no updates and the shipping methods do not appear and the speed is low

This topic has 2 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

Ahmed Asaad

Participant

August 22, 2024 at 04:08

1 month ago I transferred my site to dentalsquad.co instead of dentalsquaad.com

I delete the old site with the theme

the new one has no updates 9.13 is the last one v.9.3.13

now I need to fix this problem

The second one is the speed of the website

the website is slower than before

the last problem is the shipping methods not appear in checkout page

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#411073 Copied Theme version: 9.3.13

1 Answer

Rose Tyler

Support staff

August 22, 2024 at 10:37

Hello, Ahmed Asaad,

Thank you for reaching out to us with your concerns. We understand that you are facing several issues after transferring your site to a new domain, and we are here to assist you.

1. **Theme Updates**: You mentioned that your new site on dentalsquad.co is not updating beyond version 9.3.13. To address this, disable “Hide update notices” – https://prnt.sc/pSSR1lGq8J7l , and then follow our documentation – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2. **Website Speed**: We are sorry to hear that your website is experiencing slower load times than before. This can be due to various factors including web hosting, page size, and the number of plugins. We recommend checking these aspects:
– Ensure your hosting service meets the recommended specifications for our theme.
– Optimize images and other large files.
– Evaluate the necessity of installed plugins and remove any that are not essential.
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

3. **Shipping Methods**: Regarding the shipping methods not appearing on the checkout page, this issue might be related to the WooCommerce settings or conflicts with other plugins. Please check the following:
– Ensure that all shipping zones and methods are correctly set up in WooCommerce https://woocommerce.com/document/setting-up-shipping-zones/
– Disable any recently added plugins to see if there is a conflict causing the shipping options to not display.
– Contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

We are committed to ensuring that your experience with our theme is smooth and efficient. Please do not hesitate to get in touch if you need further assistance.

Best Regards,
8Theme’s Team

#411135 Copied
Tagged: best selling woocommerce, low speed woocommerce, no updates, shipping methods issue, troubleshoot woocommerce, woocommerce themes
Viewing 2 results - 1 through 2 (of 2 total)