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I have problem with mega menu using “masonry category” in elementor

This topic has 9 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

Tien2n

Participant

March 27, 2022 at 07:40

Hi,
i got this error for show image category in mega menu.
Elementor builder: https://kdtrading.ca/mega-menu1.png
Menu Setting page: https://kdtrading.ca/mega-menu3.png

Home page: https://kdtrading.ca/mega-menu2.png

Could you help me?

#320648 Copied Theme version: 8.1.2 WooCommerce version: 6.2.1

8 Answers

Rose Tyler

Support staff

March 27, 2022 at 08:31

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#320650 Copied

Tien2n

Participant

March 29, 2022 at 12:04

Take a look for me. Thanks

Please contact administrator
for this information.

#320792 Copied

Olga Barlow

Support staff

March 29, 2022 at 23:38

Hello,

Can’t log in to your Dashboard https://gyazo.com/f03539b227659f478b892dc62741bb40 and connect to your FTP https://gyazo.com/dda555db5babc77a4be5955f3d1e4ee9

Regards

#320827 Copied

Tien2n

Participant

March 30, 2022 at 03:05

Check again. Thanks

Please contact administrator
for this information.

#320844 Copied

Olga Barlow

Support staff

March 30, 2022 at 13:23

Hello,

Checked your site and the categories look ok if I disable Ajax loading for the mega menu https://gyazo.com/d2a5f2244572077b4f3bd3832ea6b973

Regards

#320894 Copied

Tien2n

Participant

March 30, 2022 at 20:40

Mega menu working but come with new issue:

https://kdtrading.ca

Home page, Shop page and other page not loading First image.

Regard

#320951 Copied

Tien2n

Participant

March 31, 2022 at 04:47

Issue solved.

#320975 Copied

Rose Tyler

Support staff

March 31, 2022 at 07:08

Hello,

We are glad that you sorted it out.
Have a nice day!

Regards

#320983 Copied
Tagged: elementor, masonry category, mega menu, persuasive, problem solving, woocommerce, wordpress
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