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I have problem with the images in my website

This topic has 6 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

LambdaSP

Participant

May 2, 2023 at 08:06

Many products photos are look like that and its do big problem to my website, the website in good format(jpeg/png) so why its do it it’s happened to much times

Please, contact administrator
for this information.

#355088 Copied Theme version: 9

5 Answers

Rose Tyler

Support staff

May 2, 2023 at 10:02

Hello, LambdaSP,

Thank you for contacting us and for using XStore.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#355107 Copied

LambdaSP

Participant

May 2, 2023 at 11:18

You can do it for me? I scared to delete something

Please contact administrator
for this information.

#355120 Copied

Rose Tyler

Support staff

May 2, 2023 at 15:53

Hello, LambdaSP,

We suppose that the situation is independent of our theme.
1/ Given that your images are loading from a CDN, we suggest that you first disable CDN and check if that resolves the issue.
2/ How often does this occur? What preceded it?
3/ Could you please get in touch with the hosting provider and check if there have been any breaches to your website?

Kind Regards,
8theme team

#355176 Copied

LambdaSP

Participant

May 2, 2023 at 15:57

I dont understand what i need to do sorry..

#355177 Copied

Rose Tyler

Support staff

May 3, 2023 at 07:52

Hello, LambdaSP,

Thank you for your response.

1/ You need to test if the problem persists when CDN is disabled. CDN is not a part of our theme, so we can’t do this for you, we would recommend you to contact your hosting provider.
2/ Also, ask your hosting provider to check if there have been any breaches to your website.
3/ Describe the full situation to the hosting, you can provide the URL of this topic – https://www.8theme.com/topic/i-have-problem-with-the-images-in-my-website/#post-355088 and ask to check the problem with images from their side too.

We hope it is clear now.

Kind Regards,
8theme team

#355227 Copied
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