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I have problems with my account page - by Ale McAllister

This topic has 6 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

Ale McAllister

Participant

August 9, 2021 at 02:50

Hello, I open my store and I see this problem on this page
https://prnt.sc/1lbvg58
And that
https://prnt.sc/1leprdb
In the Instagram widget …
I don’t understand what happened.

#298230 Copied Theme version: .8.0.3 WooCommerce version: 5.5.2

5 Answers

Olga Barlow

Support staff

August 9, 2021 at 16:04

Hello,

Provide us with WP Dashboard access to your site to check the settings you use.

Regards

#298308 Copied

Ale McAllister

Participant

August 9, 2021 at 17:28

Hello Olga, thank you

Please contact administrator
for this information.

#298329 Copied

Olga Barlow

Support staff

August 10, 2021 at 16:44

Hello,

1) I replaced the element that you used on the My account page with the default WooCommerce shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-7 and there is no warning message there.

2) Contact your hosting provide and ask if they block any outgoing connections/requests.
Provide us with FTP access to your site to check the issue with Instagram in more detail.

Regards

#298431 Copied

Ale McAllister

Participant

August 10, 2021 at 22:11

Hi, here are the data for access to ftp.
Thank you

Please contact administrator
for this information.

#298453 Copied

Olga Barlow

Support staff

August 11, 2021 at 20:45

Hello,

Can’t connect to your FTP https://prnt.sc/1mzvmdy
Did you contact your hosting support about blocking outgoing connections/requests? What did they answer?

Regards

#298564 Copied
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